Giselle Garcia Email & Phone Number

Philadelphia, PA, US

New York, New York, United States

Newtown Square, Pennsylvania, United States

• Created and maintained marketing communication SharePoint sites for internal North America teams and external partners
• Generated and distributed four weekly nationwide newsletters for 700+ readers in North America marketing teams
• Handled ad hoc requests for four North America marketing units
• Managed virtual and in-person event requests such as webinar collaboration and marketing content creation
• Mentored incoming North America interns across various marketing and sales teams

New York, New York, United States

• Collected private data for Lost Air Sales Analysis through SpeechMiner call listening and Tealeaf customer site navigation recordings
• Benchmarked customer journey and experience against top market competitors to identify service and engagement gaps
• Formulated data insights and generated solutions to improve company performance
• Presented data insights and personal recommendations to team executives

Horsham, Pennsylvania, United States

• Collaborated with external public relations, multi-platform media creation, and trend forecasting agencies for brand optimization
• Developed fluency in analyzing trends, insights, and statistics through independent market research
• Designed and constructed reports utilized by upper management for competitive market statistic tracking and inter-product analysis
• Utilized various analytical tools for decision-making on market needs, product launch points, and tracking product success
• Enhanced skills in Big Data extraction, manipulation, and analysis utilizing IRI, Salient Interactive Miner, and advanced marketing dashboards

Philadelphia, Pennsylvania, United States

• Created original and independent promotional content for all social media accounts, blog, and company website
• Generated and distributed informational bi-weekly email newsletters to company subscribers and interested parties
• Acquired future business in four U.S. regions via professional networking, prospective research, and business promotion

Philadelphia, Pennsylvania

• Managed and collected $10K+ of donations for ACS Breast Cancer Awareness Fundraising Campaign from all 27 offices
• Led firm-wide wellness initiative challenge by collecting, organizing, distributing, and communicating all event information across the company
• Processed governmental background checks and I-9s for the recruiting and onboarding procedure
• Enrolled lawyers and staff in benefits program and resolved daily related inquiries over the phone/e-mail
• Promoted bi-monthly wellness presentations, set up WebEx, and received presenter prior to broadcasting live webinar for all 27 offices
• Operated within Oracle HCM and Taleo to resolve employment verification requests from outside entities

Philadelphia, PA

• Engaged with café guests to create a culture of hospitality
• Prepared and served menu drinks and food items
• Collaborated with diverse team in a fast-paced service environment and demonstrated self-leadership skills

Dallas, TX

• Rotated through hotel business departments gaining strategy insight into daily operations
• Participated in daily functions for sales, housekeeping, finance, marketing, and accounting departments
• Enhanced guest’s experience through detail-orientation and personalized service to enforce a hospitality culture

Philadelphia, PA

• Managed and confirmed reservations using OpenTable software
• Handled incoming calls for any questions or reservations
• Set, cleared, and bussed tables

Philadelphia, PA

• Greeted guests using company protocol and managed wait times
• Escorted guests to tables, presented menus, asked water preferences, poured glasses
• Handled delivery orders from Caviar

Dallas, Texas

• Greeted guests using company protocol; managed wait times
• Escorted guests to tables and presented menus
• Handled drink and food orders and answered questions; made recommendations
• Accepted cash and credit payment and provided change

Plano, Texas

• Scanned, organized, and filed documents, payroll, and mail for long term tax analysis project
• Organized operational accounting’s federal wage garnishments
• Mentored three incoming interns on daily functions and tax terminology to streamline onboarding process

Bachelor Of Science, Hospitality And Hotel Management; Minors In Marketing, Business Administration, And French

Activities and Societies: • Treasurer, The Drexel French Club • National Delegate, National Society for Minorities in Hospitality (NSMH) •.

High School Diploma

Activities and Societies: Team 22 with Pat & Emmitt Smith Charities, 1 of 10 selected members

Education record

Activities and Societies: Cercle Paul Bert Regional Women's Volleyball TeamI attended high school in Rennes, France for the entirety of my.