Giselle Shoemaker Email & Phone Number

Chicago, Illinois, United States

Greater Chicago Area

• Suggest / implement solutions to improve customer service quality• Maintain instructor database and improve Quarterly Autoship compliance• Assisting with music reporting and compliance improvements• Work as part of the IX and wider LMUS teams to deliver oncompany strategies and goals

Chicago

-Organizes and facilitates the day to day operation of the front desk. -Responsible to oversee all aspects of club lodging to its members and guests. -Maintains and re-examines policy and procedures set forth to operate the front desk and the club.-Handled training, maintained service standards, disciplinary issues, scheduling, appraisals, maintenance of guest rooms and of the front desk. -Responsible for writing the front desk manual and training current employees and new hires on a continual basis to ensure a high degree of professionalism. -Maintain clear and open communication with other department heads. -Organize all group business and arrange room blocks in coordination with private events and/ or meetings. -Handled and oversaw all concierge business, including limousine service, personal massage bookings and tickets to the theater or sporting event. -Analyze department budgets and forecast; controlling labor and expenditure costs. -Maintain and continue to build a cohesive team to ensure a positive work environment.

Greater Chicago Area

• Managed all daily operations of the restaurant.• Coordinated activities among various departments.• Monitored customer satisfaction and resolved all issues or concerns to achieve 100% customer satisfaction.• Motivated employees to work as a team and provided one-on-one training to key personnel.

Toledo, Ohio/Chicago Il

• Coordinated all product ordering and inventory.• Handled all daily financial responsibilities.• Managed administrative and human-resource functions of the business, including recruiting new employees, monitoring employee performance, scheduling and training. • Investigated and resolved customer complaints about food quality or service. • Provided high quality personalized service to guests.• Handed all aspects of training for new employees on all levels of the training program.• Presented menus to patrons and answered questions about menu items, making recommendations upon request.

Bachelor Of Arts (B.A.), Mass Communication/Media Studies

Activities and Societies: PRSSA, UT-Darmstadt Exhange Program, Red Cross VolunteerCommunication major with an emphasis on Public.

High School Diploma, English And German

Activities and Societies: Yearbook Editor, FCCLA member, Science Club, German Club, Prom Committee.