Giselle Nidar Email & Phone Number

Toronto, Ontario, Canada

Metro Manila

- Singlehandedly managed and organized all activities needed to promptly deliver high-qualitypieces to clients.- Arranged overall scheduling of activities, fittings and delivery and consistently updatedclients on the progress of the projects. To date, have completed 20 projects ranging frombridal, to formal to casual wear.- Assured every piece delivered to clients have been thoroughly inspected and that everydetail of clients' requests have been incorporated.- Have… Show more - Singlehandedly managed and organized all activities needed to promptly deliver high-qualitypieces to clients.- Arranged overall scheduling of activities, fittings and delivery and consistently updatedclients on the progress of the projects. To date, have completed 20 projects ranging frombridal, to formal to casual wear.- Assured every piece delivered to clients have been thoroughly inspected and that everydetail of clients' requests have been incorporated.- Have received positive feedback from customers and have grown clientele through referralsfor providing remarkable customer experience. Show less

Manila, Philippines

- End-to-end ownership of all releases starting from request creation, testing and deployment. - Managed release progress and schedules by working closely with stakeholders and other involved parties to ensure lead times are followed. - Guaranteed compliance to Release Management Process to ensure that all releases have been tested, approvals and requirements have been completed, and records have been well documented before completion.- Worked closely with the Packaging… Show more - End-to-end ownership of all releases starting from request creation, testing and deployment. - Managed release progress and schedules by working closely with stakeholders and other involved parties to ensure lead times are followed. - Guaranteed compliance to Release Management Process to ensure that all releases have been tested, approvals and requirements have been completed, and records have been well documented before completion.- Worked closely with the Packaging, Implementation, Change Management, and Asset Management Teams to assess and develop process improvements.- Instituted internal trainings and created process documentation for both change and release management to assist in knowledge transfer and increase team utilization. Show less

- Led weekly Change Advisory Board (CAB) meetings discussing all Changes which have been deployed as well as changes to be implemented. - Proficiently communicated and sent necessary communications to stakeholders and internal teams to align any impacting events, schedules and any inquiries associated.- Ensured 100% compliance and readiness by checking all requirements, back-up procedures and non-negative impact testing have been completed before change implementation.- Carefully… Show more - Led weekly Change Advisory Board (CAB) meetings discussing all Changes which have been deployed as well as changes to be implemented. - Proficiently communicated and sent necessary communications to stakeholders and internal teams to align any impacting events, schedules and any inquiries associated.- Ensured 100% compliance and readiness by checking all requirements, back-up procedures and non-negative impact testing have been completed before change implementation.- Carefully monitored change status to make sure that they are moving according to schedule. - Thoroughly assessed Failed Changes and Post Implementation Review (PIR) documents for future improvements. - Pioneered cross-client trainings within the team to guarantee continued service and efficient handover in case of absences. Show less

- Has a comprehensive experience in SAP SD support from handling routine configurations to urgent requests to major/critical tickets without breach of contractual SLA even in seasons of heavy incident volume- Has extensive SAP SD Module knowledge and has simultaneously supported Order Management, Accounts Receivable, Shipping and Order Acquisition rows- Thorough experience in ITIL V3 processes with 100% compliance- Coordinated with client, 3rd party project teams and other technical… Show more - Has a comprehensive experience in SAP SD support from handling routine configurations to urgent requests to major/critical tickets without breach of contractual SLA even in seasons of heavy incident volume- Has extensive SAP SD Module knowledge and has simultaneously supported Order Management, Accounts Receivable, Shipping and Order Acquisition rows- Thorough experience in ITIL V3 processes with 100% compliance- Coordinated with client, 3rd party project teams and other technical teams in investigating system issues; developing, testing and executing fixes; to meet business needs and restore service ASAP- Has handled and resolved urgent/critical and escalated incidents on a regular basis- Conducted thorough testing of functional and configuration changes and coordinated none-negative-impact testing with business- Provided assistance to business users during pre-cutover and initial data migration phases for waves or critical project implementations- Conducted additional out-of-office-hours monitoring of batch jobs, transactions, and interfaces to detect potential performance issues Show less