Gisselle Sanchez Email & Phone Number

California, United States

Santa Clara, Ca, Us

Menlo Park, Ca, Us

- Supported 10+ Recruiters and 6+ Sourcers to successfully schedule complex interviews and high-volume phone, onsite and video conference interviews across several time zones. - Coordinated all aspects of the candidate interviews including sending meeting invites, organizing virtual interviews via Zoom/ on-site interviews, managing travel, and booking rooms utilizing internal systems and Outlook. - Scheduled over 70 screen interviews and 25 full loop interviews a month with accuracy and attention to detail on the candidate experience. - Created agendas, talking points, and PowerPoints for leadership team utilizing PowerPoint, Asana, Canva, and Photoshop.- Partnered with executive assistants to scheduled directors for interviews and presentations. - Meet and greet candidates across NORAM prior to interviews to ensure an excellent interview process.- Reviewed candidate experience surveys to identify the areas of opportunity to allow us to provide best in class candidate experience. Presented findings to leadership team as well as resolutions. - Facilitated the onboarding and mentoring of new team members, with hands-on scheduling training.- Planned and executed quarterly team bonding activities to increase team engagement for over 150 employees. - Collaborated with the Recruiting and Operations Team to identify opportunities for projects which improve and scale our recruiting processes.- Analyzed and presented data to stakeholders on Recruiting insights to continuously create and uphold an excellent candidate experience.

San Francisco, Ca, Us

Santa Clara, California, Us

- Assisted and serviced daily account maintenance of approximately 3,500 members.- Scheduled meetings with over 250 clients which included Chief Officers, Vice Presidents, Directors, and Executives to gain insight on customer experience to best understand the client’s needs and wants. - Created and coordinated special events and experiences with current players and alumni to aid in business development and client retention. - Developed positive relationships with current and new clients through in-person meetings at 180% of my quota.- Handled accounts with sensitive information in a confidential matter. - Collaborated and scheduled meetings with departments across the organization to share client findings. - Worked proactively to create ideas to enhance all aspects of the membership platform, including developing new benefit programs, special events and ways to exceed clients’ expectations. - Exceeded company’s renewal goal at a 96% for season ticket payments and executed collections for seat license financing.- Implemented the member inclusive menu for the first time in all professional sports. - Identified customer issues and provided resolutions, and when necessary escalated complicated issues to the appropriate department within the organization. - Increased customer engagement by being an expert on the products, member benefits and services allowing opportunities to upsell current clients and or refer to partners.

Rochester, Ny, Us

- Consulted small to medium sized businesses, offering a wide range of services including payroll, pre-tax benefits, insurance, and workers compensation. - Scheduled over 25 appointments a week to explain the complexity of tax responsibilities and compliance laws. - Developed and managed relationships with 15 banks, over 100 accountants and bookkeepers to acquire additional business. - Ranked top 5 pre-rookies of the year in the zone. - Voted team MVP for the 2018 fiscal year. - Built rapport and evaluated the business owner/ decision maker’s Human Capital Management needs, determining which products are appropriate and referring to internal partners as needed. - Strived to consistently gain technical, competitive and sales skills knowledge to stay agile and relevant in today’s business climate.

Minneapolis, Mn, Us

- Analyzed daily sales reports to ensure that daily forecasted sales goals are met by reviewing the top and bottom selling departments and taking the appropriate action plan to increase sales margin. - Reviewed schedules for 60 to 80 employees to ensure staffing was reflective of the projected business sales goals. - Created strategic displays by selecting items with the highest profit margin to be key focal displays to achieve the required sales. - Increased department sales by 16% compared to the district at 7% by redesigning displays, improving advertising, and enhancing customer service.- Organized and led weekly meetings to recognize and provide feedback to team leaders.- Supervised and evaluated employee performance by reviewing the service reports for approximately 60 to 80 employees. - Reviewed customer surveys to analyze the overall guest experience and provided feedback and recognition to employees. - Trained team of cashiers and sales associates on daily procedures to provide an exceptional shopping experience for guests.- Selected to be one of the 25 campus recruiters in the group (63 stores) to coordinate and manage college campus recruiting events.- Mentored incoming interns to develop them to become executive management team leaders.

Minneapolis, Mn, Us

Santa Clara, California, Us

- Execute marketing strategies to increase guest engagement - Distribute 49ers gear to guests for marketing strategies - Market Kids Club through live participation from kids leading in increased subscription rates - Collect data from customers to analyze customer experience; report back to marketing management- Escort VIP guests throughout the stadium - Participated in the organization’s largest charity event

Santa Clara, California, Us

- Lead tours to public and private tour guests through the $1.2B LEED Gold certified stadium- Promote other services offered at Levi’s Stadium - Provide marketing strategies to upper management to increase sales- Inform guest of the current energy measurements and other dynamic green features as the building operates daily- Provide exceptional customer service to stadium guests - Worked closely with partnerships to fulfill agreement - Assists with special requests/ duties