Gitanjali Dhanesh Email & Phone Number

Chennai, Tamil Nadu, India

 Booking of sales orders. Order amendments as per business demands. Worked on documents availability for processing the sales order. Quote preparations as per the requirement of the customers for mentioned items Invoicing Process – Receipts of Payments, Invoice Discrepancy, Payment Modes Evaluation and prioritization of business processes for offshore service delivery Effective collaboration and communication with various stakeholders to ensure Order to delivery cycle Build relationships with internal customers and cross functional internal departments to manage information and the timely resolution of issues Follow-up on pending items with Logistics / Supply chain team for order delivery status Providing information to customers on the order. Updating MS Dynamics 365 regarding customer details, order details, supplies, pricing etc. Creation of new accounts and products as per the requirement. Managed Returns Management Process and ensured a replacement is made. Worked on change request from customers.

Chennai, Tamil Nadu

 Transitioned and started as a Pilot batch for Land Bank check audit, Lease and contract Management and streamlined the process  Worked on reports in a consistent manner, to evaluate the periodical rental payments.  Audited and analyzed Land Checks both Physical and Compliance and ensured it is reported within SLA.  Maintained a strong stake holder relationship Worked on reports that avoided revenue loss for the Organization. Coordinated with IT team to introduce enhancement into an online tool which helped in a lot of time saving for activities

Chennai, Tamil Nadu

Master Data Management/ Order Management, Overseas Transitions of Order Fulfillment from Oracle to SAP, Order Fulfillment, Procurement Managed Purchase requisitions and Purchase Orders. Expediting and managing open purchase orders and Negotiate delivery expedites with critical suppliers Understands customer requirements and selecting appropriate suppliers, obtaining quotes, involving in negotiations and ensure timely availability of required components. Update Order confirmation into SAP as per confirmation received from supplier. Support follow up for Order confirmation compliance from supplier within agreed timeline. Support in report generation for analytics  Track shipments based on the info provide by Supplier/ Transport system Liaise with supplier in case if deliveries don't turn up. To work on supplier upgradation through the SCM audits To send supplier schedules and pending PO to all suppliers every month. Keep track of process updates Discuss new learnings and risks in the process on-time. Create/amend process flows as and when new changes are updated in process. Support during crisis - volume spike / process changes