Giten Kapdee Email & Phone Number

Cardiff, GB

Cardiff, Wales, United Kingdom

• Having successfully attained management and technical experience at one school, was offered the opportunity to take on a bigger challenge of Network Manager at new school with lots of ICT challenges. The projects I.
• Be responsible for the software library in the school, including maintaining an up to date catalogue of software and ensuring that software is easily accessible to staff and pupils on the school network
• Be responsible for the computer resources of the school including, installing new computer equipment, ensuring that hardware (and network cabling) is maintained and repaired as necessary and maintaining an inventory of.
• Ensure appropriate deployment of hardware & software around the school, including mobile technology as requested
• Provide customer service to all internal & external stake holders.

Cardiff, Wales, United Kingdom

• After successfully franchising off the business, moved onto to contracting to return to being an employee. After proving myself on the initial 3 month contract, became permanent employee of the school.Specific Role.
• Providing 1st, 2nd & 3rd line support for the Schools IT and Audio Visual systems.
• Maintaining a high degree of customer service for pupils & staff numbering upto 2000 users.
• Providing training and guidance on all matters relating to IT and Audio Visual services.
• Analyse, Troubleshoot and resolve IT problems on Win7, Win10 and Mac Platforms.
• Manage, develop and log incidents on the FHS Service Desk tool, with the aim of resolving the majority of incidents and requests at first point of contact.

Cardiff, Wales, United Kingdom

Had to return to my own business due to franchisee struggling to keep it running. Have managed to re-franchise the business in order to be able to pursue a career in IT. Also contracted by VSF Global to carry out specialist IT work for their clients. Speicific jobs have been as follows.Tesco Stores – 48 Tesco stores audited for software & hardware.

Cardiff, Wales, United Kingdom

Responsible for the running of the Retail side of the business as well as repairing Apple and Wintel PC’s and Laptops. Logging of all customer data and managing the CRM database ensuring the logging of all repairs from enquiry to delivery of repaired item.

Cardiff, Wales, United Kingdom

• Responsible for providing 1st line technical support for the RCN IT systems. Answering support queries and logging incidents using the RCN service desk tool. Providing user support for IT systems, troubleshoot problems.
• Providing 1st line support for the RCN IT and Audio Visual systems.
• Maintaining a high degree of customer service.
• Providing information on matters relating to IT and Audio Visual services.
• Analyse, Troubleshoot and resolve IT problems.
• Direct more complex problems to the appropriate person, whilst still retaining ownership of the resolution of the fault.

Cardiff, Wales, United Kingdom

Telesales Role promoting and providing support for the British Gas HomeCare Services. An inbound sales and service role using a consortium of bespoke & complex customer management system.

Pontypool, Wales UK

Started my own IT sales & repair shop following on from the ending of the Garnsychan project. I began by having a stall in the Pontypool indoor market to now having 3 retail outlets. We repair and sell PC's, Laptops, Tablets, mobile phones and a plethora of accessories. I still keep my management & youth work interests alive by providing placements to.

South Wales, UK

Refurbish local government PC's to supply to the digitally excluded, such as the older community as well as the economically inactive.My role is to Project Manage& build a recycling/refurbishing project from inception. To manage all processes and personnel on the project. As well as manage the financials and budgets for the project, ensuring that the.

South Wales, UK

Project management role in a community setting. With responsibility to budgets up to £50,000 excluding salaries. Line-managed entire team of youth workers for the project as well asthe facility that we were based in and deputise in the absence of the project coordinator. Specialising in the field of community related youth projects, thus promoting.

South Wales, UK

Managed a team of workers and the youth project that was a joint venture between multiple agencies, which incorporated both the voluntary and statutory sectors. In this role the product life cycle was very volatile unlike my previous roles the product,was people! Had to learn to be very innovative and adaptable to keep the project on track to meet.

South Wales, UK

Clients included training agencies and local SME businesses. Core area of training had been ICT & Soft Skills for clients from all industry sectors. Also owned a business coaching frachise from Action International targetting SME business owners and senior managers.

Bangalore, India

Managed a team of software engineers based in Bangalore, India. Training them on telephone and customer service support techniques.Additional soft skills were also covered such as time management, self development, meeting management, etc. Focused on improved communications and increased the number of services being offered. My team was the first point of.

Bachelor Of Arts (B.A.), Youth And Community Studies, 2:2

Bachelor'S Degree, Computing Science

Education record