Giten Kapdee Email & Phone Number

Cardiff, Wales, United Kingdom

Cardiff, Wales, United Kingdom

• After successfully franchising off the business, moved onto to contracting to return to being an employee.After proving myself on the initial 3 month contract, became permanent employee of Cardiff Council based at the.
• Providing 1st, 2nd & 3rd line support for the Schools IT and Audio Visual systems.
• Maintaining a high degree of customer service for pupils & staff adding upto 2000 users.
• Providing training and guidance on all matters relating to IT and Audio Visual services.
• Analyse, Troubleshoot and resolve IT problems on Win7, Win10 and Mac Platforms.
• Manage, develop and log incidents on the FHS Service Desk tool, with the aim of resolving the majorityof incidents and requests at first point of contact.

Pontypool, Wales, United Kingdom

Had to return to my own business due to franchisee struggling to keep it running. Have managed to refranchise the business in order to be able to pursue a career in IT. Also contracted by VSF Global to carryout specialist IT work for their clients. Specific jobs have been as follows.Tesco Stores - 48 Tesco stores audited for software & hardware.

Cardiff, United Kingdom

Responsible for the running of the Retail side of the business as well as repairing Apple and Wintel PC’s and Laptops. Logging of all customer data and managing the CRM database ensuring the logging of all repairs from enquiry to delivery of repaired item.

Cardiff, United Kingdom

Responsible for providing 1st line technical support for the RCN IT systems. Answering support queries and logging incidents using the RCN service desk tool. Providing user support for IT systems, troubleshoot problems and advise on the appropriate action.

Telesales Role promoting and providing support for the British Gas HomeCare Services. An inbound sales and service role using a consortium of bespoke & complex customer management system.

Started my own pc repair shop following from the ending of the TechnoWise project. As part of my work on the funded project I had began to set-up shop in the indoor market to promote sales. There I discovered a big gap in the market for a PC repair shop so when I became a free agent from the last funded post opted to become self employed once more. I began.

I helped create a project that would teach young people Not in Education or Employment to refurbish and maintain IT equipment with a view to selling to the general public at reduced cost. The TechnoWise project was aimed at creating a social enterprise which would then become sustainable. The stock, 400 pc's, laptops and monitors, was acquired from Torfaen.

I worked with young people and volunteers in partnership with 3 part time & 1 full time workers, whom I managed, employed by the Youth Service to engage young people, aged 11-25 though mainly aged 13-19. My role enabled the young people to engage in activities, get information and advice, express their views and take action to improve their area and make.

The role had two functions: one was that of Digilab facilitator; which involved managing two of the three Digilabs in the borough. I was based at one of these and trained and mentored the facilitator in the other. In the other half of the role I managed two fellow Project workers and mentored five young people through the process of achieving NVQ level 2.

As freelance trainer & Business Coach my selling skills were tested and improved to the max as I was reliant on my sales skills to acquire and retain clients within my coaching franchise and achieved the status of Licensed Coach with Action international, a CIPD recognised qualification. Coaching Clients were from the SME sector ranging from small retail.

Recruited to be trainer and manager of a team of software engineers based in Bangalore, India. Supervised an eight member team of software engineers. Training them on telephone and customer service support techniques; additional soft skills were also covered such as time management, self development, meeting management, etc; focused on improved.

Over a period of seven years at MicroWarehouse UK (MW), one of the largest suppliers of IT equipment in the UK via Mail Order, I achieved a wealth of experience in Technical Support, Marketing, Sales and Training in a technical sales environment.The most significant of these was the role of Applications Training Manager. Having already proven my abilities.

Preparing To Teach Certificate – Eto1, Teaching

Ba (Hons) Degree, Youth & Community Studies

Professional Studies; Sociology; Human Change & Development; Equality & Diversity; Individual & Group Work Facilitation; Research Methods.

Bsc(Hons) Degree, Computing Science