Gitika Shah Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Hyderabad Area, India

Played a key role in requirement gathering for Robotic Process Automation for a leading Indian insurance companyIdentified and established scope and parameters of requirement analysis in order to define impact and outcome criteriaManaged and tracked the status of requirements throughout the project life cycle, enforced and redefined as necessaryCreated process model diagrams to provide direction to developers and the project team Worked on a Knowledge Management Optimization project for Health Care Service Corp., a leading US Health Insurance CompanyDeveloped & proposed solutions with the objective of improving customer and employee satisfaction for the clientLed a project to develop tool based process maps (Procedure flow) to standardize workflowWorked effectively across teams to co-ordinate common objectives and ensure ongoing customer focus in online service delivery and support

Bengaluru Area, India

● Undertook a project on the overview and valuation of a US Media Company with the telecommunications team at HSBC● Developed and applied knowledge of market and competitive environment using various tools like SWAT analysis and Porter’s five force analysis.● Conducted Industry analysis and provided equity research, modelling and analytical services solutions to onshore team ● Conducted financial analysis and fundamental valuation based on DCF, relative valuation, sum of parts etc. based on financial forecasts.

● Worked as a Credit Controller in the Accounts Receivable department of Adcorp, a South African process in Genpact● Handled disputed bills and negotiated to bring payment within the agreed terms and provided accurate advice on billing queries● Had weekly calls with the South African client and took the responsibility of conducting the calls on several occasions● Dealt with internal queries about payments, ensuring customers paid on time and negotiated re-payment plans

Master Of Business Administration (Mba)

Activities and Societies: Office Bearer: Symphony, Literary Committee, IIM Shillong ● Responsible for developing the content, editing.

Bachelor Of Commerce (Bcom)

Higher Secondary, Business/Commerce, General