-Created test plans for new products/features and ensured adequate test coverage.-Planned for all test execution activities for the test team by creating, allocating, maintaining, and tracking project deliverables as needed on a weekly basis and quarterly basis.-Published detailed summary reports on test progress, test results, and all defects identified from every test pass.-Triaging all identified bugs and driving discussions and collaborations on bugs with the development team to resolution.-Analyzed and reviewed product requirements to prepare test scenarios and test conditions that map to the requirement.-Developed onboarding training plans and facilitated and knowledge transfer sessions for new team members.

-Provided first level support to all users.-Supported the institution's network infrastructure and services like the LAN, WLAN,print services and email,telephone etc.-Diagnosed and resolved system and network problems .-Provided IT related support and guidance to institution's staff.-Maintained IT equipment inventory.-Installed and configured Wireless Access Points across the campus,, increasing network coverage in the school.-Monitored the computer lab, the institution's IT systems and network infrastructure.