Caroline Gitonga Email & Phone Number

Africa And Middle East

• Present the value of Temenos Digital Banking product to a variety of audiences from C-level to end users.• Engaging with customer in architecting and demonstrating the digital banking solutions relevant to their business requirements.• Provide Banking expertise, Product Expertise, Solution Blueprints and system demos to prospective customers. • Contribute to the sales process and teams by supporting the sales process from qualification to closure.• Own and drive the Pre-sales phase by introducing Temenos Infinity product offering and interface with prospective and current customers and partners and recommend an optimal solution from Temenos.• Demonstrate the value of Temenos Digital Banking Experience and engage customers in their banking digital transformation journey.

East, West Africa

• Customer Advisory role on Oracle Customer Experience Solutions• Provide specialist knowledge in applying technology to customer business. Facilitation of customer product/application understanding through presentations, demonstrations and business cases.• Position Oracle’s SaaS CX solutions in strategic and transformational deals. • Formulate and lead the technical & functional activities throughout the sales cycle.• My primary focus is on large and complex deals that demand creativity, X-Business collaboration and strategic thinking.• Cultivate a partnership with key stakeholders to help develop a strategic plan for the solutions and regions I support.• Support Customer Success Managers in existing customer landscapes with adoption plans to ensure uptake of our CX solutions.• Customer Journey Mapping champion

Kenya, Uganda, Tanzania, Nigeria

• Develop and actualize the company’s QA strategy across Africa, utilising internal resources and engaging enterprise customers to consult and deliver software quality management solutions.• Provide strategic leadership for relationships between the company and its technical partners in order to provide our customers ‘best-of-breed’ solutions to meet their QA needs.• Work with Business Development Managers across our offices in Kenya, Uganda, Nigeria and assist the sales process by providing technical support and consultancy and ensuring that customers understand the software solutions and service offerings that Tezza delivers.• Oversee end-to-end process of the pre-sales cycle for all QA deliveries and implementations – both solutions and human resources.• Work with customer IT executives and business management and help quantify the business value of software testing products and solutions. • Ensuring that a customer’s SQA processes are aligned to any software testing solutions being acquired and work with them to develop processes, introduce the solutions and skills (if need be) to ensure realisation of ROI from the solutions.• Ensure continuous learning within Tezza of software Quality management solutions and testing methods.• Mentor and develop direct reports and ensure cross-functional development in QA solutions and methods.

Kenya, Uganda, Tanzania, Nigeria

• Responsible for all IT solutions consultancy activities in Tezza's regional offices (East & West Africa), engaging with enterprise customers to build and deliver software testing solutions.• Pre-sales consultancy of HP Application Lifecycle Management Software portfolio - QC/ALM, QTP/UFT, LoadRunner, Service Virtualization, Turnkey's Scriptless Automation solution.• Work with customer IT executives and business management and help quantify the business value of software testing products and solutions. • Prepare proposals for product solutions, recommending the best products for customers and providing a road map for implementation of the same.• Provide pre-sales consultancy to customers including presentations and demos of software testing solutions.• Work with Business Development Managers and assist the sales process by providing technical support and consultancy and ensuring that customers understand the software solutions being sold.• Oversee end-to-end process of the pre-sales cycle including discovery, live software demos, POCs, proposals and implementation of the solutions.• Ensuring that a customer's SQA processes are aligned to any software testing solutions being acquired and helping them organise processes, introduce the solutions and skills (if need be) to ensure realisation of ROI from the solutions.

Nairobi

• Overseeing all the functional and non‐functional testing services offered by the company.• Creating resource plans including financial budgets to support testing needs; implement resource plan.• Provide subject matter expert for multiple project areas from a testing perspective and actively provide technical leadership during marketing and sales efforts.• Review Test Strategies, Test Plans, and Test Cases for accuracy, requirements coverage and coverage of all scenario types. • Mentor and provide guidance to test managers, test leads and testers.• Work with vendors to set expectations and direction from a strategic and planning perspective• Identify and recommend process improvements as necessary.• Develop and implement plans to promote testing principles, programs, tools and techniques to be used in projects.

• Test planning of multiple testing projects• Carry out research and keep up-to-date on software testing methodologies and systems• Provide strategic input into the long-term testing team planning• Prepare and implement the Software Test Plan.• Review Test Cases documents• Analyze requirements during the requirements analysis phase of projects.• Keep track of new requirements from various Projects.• Forecast / Estimate future Project requirements.• Arrange the Hardware and software requirement for the Test Setup.• Handle issues about project requirements (Software, Hardware, Resources).• Assign task to all Testing Team members and ensure that all of them have sufficient work in the project.• Act as a point of contact between Development and Testers for iterations, Testing and deployment activities.• Track and report on testing activities• Ensure content and structure of all Testing documents is documented and maintained.• Responsible for setting up QA processes and procedures where necessary.• Document, implement, monitor, and enforce all testing processes and procedures established as per standards defined by the organisation.• Check for timely delivery of different milestones.• Identify Training requirements and forward to the Group Test Manager (Technical and Soft skills).• Organize / Conduct internal trainings on new releases.• Ensure availability of the necessary software testing applications, resources, tools, infrastructure, etc.• Ensure all new releases have properly documented Release Notes and User manuals

• Plan, write and execute test cases and work with team members to troubleshoot any problems for systems in production and under development.• Carry out testing activities to ensure that high quality standards are achieved at all times for all software releases.• Ensure the delivery of high quality releases on time, following the testing and release calendar.• Identify test requirements and best approach based on user requirements to ensure that customer needs are met.• Track project and release risks and issues and escalate them to the necessary people.• Provide assistance to the QA Manager in planning and co-ordinating testing activities to ensure successful deployment of all releases and patches to the live environment.• To produce effective documentation of software issues and enhancement requests so that accurate test records are maintained and tasks can be easily assigned to team members ensuring effective utilisation of development resources.• To engage with projects in early phases to ensure alignment with the overall release calendar and provide information to the QA Manager on release schedules and plans.• To identify and define opportunities for improvement to ensure that overall quality standards and customer expectations are met or exceeded.

Nairobi, Kenya

• Software Testing - Testing Reports and Software to ensure that they meet design specifications, user requirements and set standards throughout the development cycle.• Client support- for Software running at various client sites by ensuring that defects are fixed and any other end user issues are resolved in a timely manner.

Mba, Strategic Management

Bachelor Of Technology, Chemical Engineering

Education record