Gitte Tøgersen Email & Phone Number

Stenløse, DK

Capital Region, Denmark

• Prioritize the tasks and effort of the development teams, aligned with management priorities and decisions, as communicated through P-OSM and Operations Director. Business unit / Function leaders set strategies and.
• Deputize for the P-OSM (line and functional manager) in all aspects regarding the development and support of services.
• Assist P-OSM in Functional leadership of the Development teams, prioritizing tasks and acting as escalation point.
• Informal and advisory and assisting leadership style towards squad leads, as peers in the line management.
• Proactive effort to interlock with stakeholders outside operations, to ensure constant collaboration and communication. Main responsibilities
• Accountable for the prioritization and of the production in the Agile factory (development and 2nd line support).

Ballerup, Region Hovedstaden, Danmark

• Responsible for Security patching and updating, of the customer's servers, both Operating System, 3rd party software, Database and SAP.Patch responsible:
• I Am main responsible for keeping the customer's servers and systems up to date with security patches.
• Make annual plans for security patching at OS and DB level.
• In close collaboration with the IT supplier and the customer, ensure that the customer's servers and systems are updated so that there are no security breaches.
• Documentation after each patch round, with a final month's reporting and KPIScreening of incoming requests:
• Ensure that the customer's received requests are correctly described that they are not payable tasks and ensure that they are forwarded to IT Supplier.Participation in div. Meetings with the customer:

Søborg

• Functioning as Project Manager on minor/mid network projectsFunctioning as Team Lead of the team of Service Request Managers.
• Training the team members
• Coordinating tasks
• Motivating the members to deliver good quality serviceMonitoring and reporting:
• Responsible for defining service targets to measure and monitor the SRM process performance towards the customer, Novo Nordisk.Responding to customer requests:
• Functions as SPOC for Customised Service Requests (CSR) (internally and externally)

Danmark

Timelimited Consultant positionManage the delivery of IT Infrastructure services. Ensure an effective project planning and coordination of the service delivery across all involved infrastructure areas. Play a key role in keeping various asset repositories (CMDB) updated.- Decommissioning of virtual and physical servers and systems.- Deploying, migrating.

• System Engineer / IT Coordinator. Installation, configuration and maintaining Operating Systems and Servers / partitions, of some of the largest companies in Denmark. This have been done with great satisfaction from.
• Installing, upgrading of the AIX operating system and other software.
• Analyzing system crashes and problems, Installing PTFs.
• Install Patches.
• Configuring network interfaces.
• Backup, restore.

Søborg

System administrator job, with responsibility for Backup/dumps, development of reports for the users, development of sql-scripts, support af users in software and hardware problems.Hardware: Diverse Sun-servers, Pc’ere, MAC’s, printers etc.Software: Unix/Solaris 2.6, Div Windows versiones, HP Openview, Oracle Developer m.v.

Herlev

Support of customers in hardware, software (mainly operating systems), computer, printer or network problems.Working with the IBM’s RISC System/6000, but mainly with the company’s own Supermax Servers. The operating system Unix / AIX, several Windows versions and MSOffice products.

Glostrup

Development, maintaining and error correcting customer specific aswell as Standard systems for the travelling business, in SQL*FORMS3.0 and PL/SQL.IT-consultant in the service center, helping customers in computer, software, network, problems,aswell as installing terminal editors and printers.

Copenhagen

Design, development of systems used internal in the Post office by using Unix as Operating system, and SQL*FORMS3.0 and PL/SQL as development tools

Valby

Developing an administrative system, but was mostly dealing with the Order, Stock, Purchase and Invoice systems.Development was done on Digital’s VAX/VMS, Oracle database and SQL*REPORT, SQL*PLUS and SQL*FORMS as tools.

Glostrup

Developing an administrative system in Dataflex, based on user controlled Development/prototyping.Composing and translating user-manuals, to and from English.

Project Management

Project Management Leading Project Start-up Making a strong Business Case Risk Management Setting up Project Organisation and Support.

Itil V3 Foundation, Itil V3 Foundation Certified, Candidate No. 1000164960

Prince2®, Prince2® Foundation Certified, Candicate No. P2R/946717

Datamatiker

Nysproglig Student