Gitte Tøgersen Email & Phone Number

Stenløse, Dk

Capital Region, Denmark

Prioritize the tasks and effort of the development teams, aligned with management priorities and decisions, as communicated through P-OSM and Operations Director. Business unit / Function leaders set strategies and business plans for the overall scope of work and adjust prioritization ad hoc during the year. This role ensure that the directions and priorities is implemented in the daily work of the Agile factory. Role is accountable for ensuring progress on agreed development projects and activities, as well as improvements of support mean time to resolve and fast reaction of high priority tickets. Report to stake-holders periodic status, KPI´s, financials, progress, resource levels, etc.Be results-driven, customer-focused, technologically savvy, and skilled at building internal relationships and external partnerships in a global and highly matrixed environment. Leadership• Deputize for the P-OSM (line and functional manager) in all aspects regarding the development and support of services.• Assist P-OSM in Functional leadership of the Development teams, prioritizing tasks and acting as escalation point. • Informal and advisory and assisting leadership style towards squad leads, as peers in the line management. • Proactive effort to interlock with stakeholders outside operations, to ensure constant collaboration and communication. Main responsibilities• Accountable for the prioritization and of the production in the Agile factory (development and 2nd line support). • Manage the assigned pipeline of tasks from projects and delivery road maps for the market. • Manage the 2nd line support tasks prioritization, ensure balance vs the project/development effort. • Key driver of implementing the daily priori governance; both daily interlock with development teams, and recurrent meets/coordination with customer service.

Ballerup, Region Hovedstaden, Danmark

Responsible for Security patching and updating, of the customer's servers, both Operating System, 3rd party software, Database and SAP.Patch responsible:• I Am main responsible for keeping the customer's servers and systems up to date with security patches.• Make annual plans for security patching at OS and DB level.• In close collaboration with the IT supplier and the customer, ensure that the customer's servers and systems are updated so that there are no security breaches.• Documentation after each patch round, with a final month's reporting and KPIScreening of incoming requests:• Ensure that the customer's received requests are correctly described that they are not payable tasks and ensure that they are forwarded to IT Supplier.Participation in div. Meetings with the customer:• Participates every week in Operations status meetings with the customer.• Participates in patch and steering group meetings, as well as various request / incident related meetings with the customer.Coordination of incidents, problems and change:• Ensure that customer incidents and changes are handled, planned and executed.• Ensure that the customer constantly receives updates on cases, and the solution of these is communicated.Coordination of IT-related tasks or smaller IT projects:• Coordinate with Service Owners, Solution Architects and Technicians to define solution.• Ensure that tasks are planned.• Ensure that the customer receives an update on progress.

Søborg

Functioning as Project Manager on minor/mid network projectsFunctioning as Team Lead of the team of Service Request Managers.• Training the team members• Coordinating tasks• Motivating the members to deliver good quality serviceMonitoring and reporting:• Responsible for defining service targets to measure and monitor the SRM process performance towards the customer, Novo Nordisk.Responding to customer requests:• Functions as SPOC for Customised Service Requests (CSR) (internally and externally)• Responsible for correct registration and update of CSR throughout their lifecycle• Validate CSR from customers and ensure proper documentation of requirements• Coordinate with Service Owners and Service Architects in order to define solution, cost, required resources, and delivery datesRequest Fulfilment Coordination:• Responsible for planning, coordination and running minor/mid projects• Review and assign simple CSR Tasks to delivery teams• Ensure purchase of Network equipment needed for the request.Request Closure:• Coordinate closure of cross service CSR Tasks• Follow up on required order lines• Ensure proper Invoicing of Service Requests (CSR)

Danmark

Timelimited Consultant positionManage the delivery of IT Infrastructure services. Ensure an effective project planning and coordination of the service delivery across all involved infrastructure areas. Play a key role in keeping various asset repositories (CMDB) updated.- Decommissioning of virtual and physical servers and systems.- Deploying, migrating and transformation of virtual and physical servers and systems.Team Lead, Server Installation Team, a team of dedicated employees from the various Lines of Services.Planning and coordination of requests for Fast Track setup and installation of customer servers. Ensure that all persons involved, have the necessary information to complete their particular task. Follow assignments from start to finish.

System Engineer / IT Coordinator. Installation, configuration and maintaining Operating Systems and Servers / partitions, of some of the largest companies in Denmark. This have been done with great satisfaction from the customers, as the systems have been set up within the deadline, and is meeting the Service Level Agreements, to make the systems run 24/7/365.- With my enthusiasm and encouraging words, I am good at inspiring people to be proactive, and collaborate with employees across departments and suppliers, to make the best support, within the given deadlines.Team leader. With my strong administrative skills, I have got a good grasp of the details, and wasresponsible for coordinating the work and tasks. - Got A proven capability of delivering quality systems and qua my technical skills, I can easily to relate to complex and infrastructure problems, and can convey technical issues in an understandable way.Project Manager. Responsible for creation of a C3 site for the 'Between Job' department in, to gather everyday rules, make clear guidelines and distribute information to and from employees and managers. Active in RCA meetings with participants across the organization. Analytical analysis of incidents Root Cause, as well as contributing to the deployment of work arounds, to restore a normal service operation as quickly as possible and to minimize the impact on business operations, so that the best possible levels of service quality and availability are maintained.Duties also include:• Installing, upgrading of the AIX operating system and other software.• Analyzing system crashes and problems, Installing PTFs.• Install Patches.• Configuring network interfaces.• Backup, restore.• Configuring / installation of other hardware tape station or external disks.• Provide technical support to the users and assist/resolve their problems.• Server Consolidation projects in general.• Minor Project Management• Team Management• Server Consolidation

Søborg

System administrator job, with responsibility for Backup/dumps, development of reports for the users, development of sql-scripts, support af users in software and hardware problems.Hardware: Diverse Sun-servers, Pc’ere, MAC’s, printers etc.Software: Unix/Solaris 2.6, Div Windows versiones, HP Openview, Oracle Developer m.v.

Herlev

Support of customers in hardware, software (mainly operating systems), computer, printer or network problems.Working with the IBM’s RISC System/6000, but mainly with the company’s own Supermax Servers. The operating system Unix / AIX, several Windows versions and MSOffice products.

Glostrup

Development, maintaining and error correcting customer specific aswell as Standard systems for the travelling business, in SQL*FORMS3.0 and PL/SQL.IT-consultant in the service center, helping customers in computer, software, network, problems,aswell as installing terminal editors and printers.

Copenhagen

Design, development of systems used internal in the Post office by using Unix as Operating system, and SQL*FORMS3.0 and PL/SQL as development tools

Valby

Developing an administrative system, but was mostly dealing with the Order, Stock, Purchase and Invoice systems.Development was done on Digital’s VAX/VMS, Oracle database and SQL*REPORT, SQL*PLUS and SQL*FORMS as tools.

Glostrup

Developing an administrative system in Dataflex, based on user controlled Development/prototyping.Composing and translating user-manuals, to and from English.

Project Management

Project Management Leading Project Start-up Making a strong Business Case Risk Management Setting up Project Organisation and Support.

Itil V3 Foundation, Itil V3 Foundation Certified, Candidate No. 1000164960

Prince2®, Prince2® Foundation Certified, Candicate No. P2R/946717

Datamatiker

Nysproglig Student