Giulia Vitale Email & Phone Number

Paris, Île-de-France, France

• Carrying out and organising air, sea, road and rail shipments (both import and export from/to France and Italy, than triangular shipment from/to all countries of the world);
• Management and support of a portfolio of clients (French and Italian);
• Pricing of international transport (Response to customer requests for quotations);
• Invoicing of transport files, clarifying the differences that may appear between quotation and billing;
• Contributing in developing the operational infrastructure and launching the company in Italy by negotiating and establishing relationships with suppliers and clients.

Paris, Île-de-France, France

• Responsible of an outsourced team based in Cairo (including onsite monitoring and training);
• In charge of managing, checking and creating internal procedures used by the external providers (L1) and the internal team (L2).

Paris, Île-de-France, France

• Specialised in handling and investigation of fraud cases during the onboarding process;
• Managing the clients onboarding: verification of company documents (KYB) and client identity documents (KYC);
• CRM: handling of complex and specific cases (in cooperation with the Compliance and Financial Security team), managing conversations with customers via chat, email and phone

Parigi, Ile-de-France, Francia

• Managing autonomously an international client portfolio;
• Providing a specialised and technical support to clients via email, chat and phone (type of support: level 2);
• Identifying anomalies (identification and monitoring of bugs, solving issues together with the Product and the Tech team), giving feedback regarding the product in order to improve it continuously (update FAQs.
• Creation, organisation and management of a VIP view for premium customers (including training for level 1 and level 2 colleagues).

Paris, Ile-de-France, France

• Administered the online shop (www.sergeantpaper.com)
• Organised the logistics of all the orders received by individual customers and international retailers (B2B/B2C)
• Managed the gallery stock and the external stores (BHV, FNAC)
• Managed the customer service and improved the Customer Relationship Management (CRM)
• Assisted during organisation and planning of events and exhibitions

Venice

• Planned gallery activities, events and openings
• Managed packing, shipping and installation of the artworks
• Guided a 4-member team through daily activities and special events
• Created and promoted events and art exhibitions (including an exhibition for the Venice Biennale d'Arte)
• Consolidated the gallery's social medias, created a monthly newsletter and strengthened the press relations
• Supervised the accounting

Venice, Veneto, Italy

• Devised and conducted guided tours of the permanent collection and the temporary exhibitions

Venice, Veneto, Italy

• Assisted the Registrar during the organisation and planning of the exhibition
• Helped during the creation of insurance policies and loans
• Contributed to the co-ordination of the setting up, analysing the artworks condition alongside the Conservators and placing the artworks in the museum rooms together with the Curators

Venice, Veneto, Italy

• Supervised 27 interns to ensure the smooth execution of the daily schedule
• Orchestrated morning opening and evening closing procedures
• Acted as reference person in case of problems and issues; responsible for solving and reporting them

Venice, Veneto, Italy

• Gave presentations about specific art topics and selected artworks
• Assisted during educational events (Kid's day, Doppio Senso)

Venice, Veneto, Italy

• Assisted the Logistics Manager during the arrival of the artworks and participation to the setting up
• Devised and conducted guided tours for private and general visitors
• Participated to the exhibition dismantling, packing and shipping the artworks

Venice, Veneto, Italy

For the exhibition «Damien Hirst. Treasures from the wreck of the Unbelievable ». Main task: Providing visitors with specific informations about the exhibition, the artist and the history of the museum

Workshop In Fine Art Logistics

Topics discussed: • Introduction to Fine Art professions and the exhibition department structure; • The Fine Art conservator and the.

Course, Supply Chain Logistics

Course taken on the learning platform Coursera

Master'S Degree, Economics And Management Of Arts And Cultural Activities, 107/110

Bachelor'S Degree, Cultural Heritage, 104/110

High School Diploma, Foreign Languages And Literatures, General, 90/100