Ux Researcher
CurrentMain responsibilities:- Leading user research using surveys, interviews, and user tests for actionable insights.- Analyzing user behavior and interactions to identify areas for improvement.- Delivering insightful research reports to the Product department.- Enhancing user experience with data-driven, psychology-based strategies.- Collaborating with product teams to turn user insights into product improvements.- Advocating for the user perspective, ensuring user-centric approach and user empathy.- Developing and optimizing research processes for high-quality insights.2023 results:- Built from scratch a rapid user research and experimentation cycle for product optimization.- Established an evaluation framework for user testing in our sandbox environment.- Created a knowledge management system for streamlined access to research insights for all teams.- Enhanced bunq's UX with research, contributing to a fourfold increase in user deposits to €6.8B.Sample Projects:- Lead User Tests and delivered recommended solutions to improve the Sign-Up Flow.- Developed a report with solutions to improve the user's experience during their early days at bunq and drive long-term retention.- Built an insight report to optimize our marketing efforts on social media.