Paolo Giunta Email & Phone Number

Roma

CSM supervision and evaluation of the operations Deliver coaching feedback to agents; Conduct and evaluate customer feedback surveys; Prepare management reports; Encouraged good practices and discouraged bad ones.Identified calls failing to meet predefined standards and identified the problem.Implemented agent training and coaching initiatives.Understood the priority of the organization and evaluated call behaviors for regulatory compliance, cross-selling, and adherence to policyProvided customer feedback and internal compliance feedback to management.Cooperation with the management to create strong guidelines to ensure better results and quality;

Roma

Account management, Clients and partners support, Assistance and monitoring of client’s portfolio, Meeting and training in order to make the clients independent in the tools and the platform usage, business consultancy, onboarding of individual clients and partners, proper retention actions, managing of churn request, back office and CRM activities, inbound marketing plans

Londra, Inghilterra, Regno Unito

Customer Service SpecialistRelationship Building • Strategic Communications • Cross-Team CollaborationCustomer RelationshipsContent DevelopmentAdministrative DutiesPublic & Media RelationsCustomer SupportTraining & DevelopingInterpersonal SkillsBudget ManagementMarketing

Londra, Regno Unito

Reached targeted clients for the purpose of market research, taking part to B2B and B2C projects on behalf of well-known international brands, working alongside international teams for data entry and analysis activities

London, Greater London, Regno Unito

• Ensured excellent levels of quality controls analysing test scripts and translations in several languages, in order to identify errors and bugs and assess operational risk, through proofreading and accuracy

Roma, Italia

• Oversaw creation of audio-video content prior to “go-live” of TV programs. Authored and edited press releases and managed public relations with guest speakers.

Roma, Italia

• Orchestrated development of communication plan along with newsletter and social media content. Directed public relations operations and events organisation.

Roma, Italia

• As a TV Journalist, host, TV and radio speaker performed reports and formats on various topics (politics, news, culture, sport and music), targeted for national audience

Roma, Italia

• As a Journalist, reporter, radio speaker, was the official correspondent for daily news

Roma, Italia

• As a freelance journalist and speaker supported production managers on music planning supervision, press conferences and events organization all around Italy

Roma, Italia

Management, helpdesk and assistance for the users

Roma, Italia

Administrative procedures, secreterial tasks, office management

Master'S Degree, Philosophy, 110 Cum Laude

Gcse