My role and responsibility as Sales Manager at Euroseal was to ensure the weekly, monthly & quarterly revenue targets - set by the three company directors - were met and exceeded (year-on-year). This was achieved through managing/overseeing the combined performance of 13 field sales representatives, 50 telesales staff & a team of door-to-door canvassers, covering a 50 mile demographic within the Midlands (UK); ensuring that everyone reach their individual targets.My ongoing duties included:■Recruiting and training sales staff;■Supervising, motivating and monitoring team performance; ■Allocating areas to sales executives;■Setting budgets, targets incentives;■Liaising with team managers, fitting teams & surveyors;■Reporting back to directors;■Liaising with customers assisting sales reps. in closing deals;■Maintaining detailed knowledge of the company’s products or services;■Keeping abreast of what competitors are doing.

My role within the ‘Seminar Sales’ department of UTV Radio Group; was organizing & managing a two month long process for four commercial radio stations in England & Wales, culminating in week of presentations to small and medium businesses, presenting them with the opportunity of a 12 month airtime advertising package.My responsibilities and duties included:- Liaising with the Station Controller & Sales Director to set agenda, objectives, targets & expectations for Presentation week; delivering this to the sales team finishing with a Q&A session.- Organizing of venue, catering and staff accommodation; printing requirements for client invitations, media packs and contracts – working within a set budget.- Manage, assist and train sales team in building a solid client base of company decision makers to invite to presentation week. Quality control and monitoring of data building; reporting results to Operations Manager & Seminar Sales Director. - Telephone appointment setting with sales team to schedule businesses in to the presentations.- Coordinate sales executives through five presentations per day over five days. Call clients pre-session to confirm their attendance; meet & greet clients on arrival.- Produce end of day statistics for sales team, Station & Seminar Sales Director. Deliver end of day team debrief.- Produce ‘end of presentation week’ reports for managers & directors. Liaise with accounts and creative departments to ensure everything required from the client is in place for commercials to go to air.

Working in various telesales departments within Vodafone UK my roles included:- Responding to written cancellation requests to prevent termination of mobile phone contract – Retention Dep.– Contacting previously cancelled customers to re-establish a contractual relationship, providing new contracts, products & services – B2C & B2B - Direct (Tele) Sales Dep. - Provided training and support for sales teams, overseeing teams whenever manager not present. Achievements:- Successfully completed ‘Vodafone Management’ training program & NVQ (2 & 3) Contact Centre Operations;- Consistently exceeded all sales targets on a monthly basis;- Maintained high scores in all quarterly KPI assessments;- Played key role in start-up and success of new (Outbound) Direct Sales Department; - First advisor within Vodafone UK to achieve 100% score for ‘Sales Quality Process’; - Appointed as ‘Training Champion’ to train telesales staff on new products, services & systems- Won many sales performance & customer service achievement awards; - Created & implemented ‘customer referral network’- Head of Staff Satisfaction Committee

I joined Independent Travel News, a newly formed publisher of a free, weekly travel magazine for independent travel agents. My initial role was telesales. Following the success of my first two months on the phone I was appointed as business development executive, with the responsibility of building and maintaining my own client base within the Central London area. This consisted of arranging appointments with tour operators & advertising agencies, visiting them to present the publication and to formulate a bespoke and strategic advertising schedule to ensure financial commitment to the magazine and financial gain for the client.My role & achievements included: - Building client database & cleansing CRM system- Prospecting clients, arranging own appointments/ meetings, presentation of publication- Working closely with article writers and editors to produce long term advertising strategies & packages for tour operators- Increased advertising revenue by 30% within first 12 months - Secured two major high revenue accounts previously unattainable within first six weeks as BDE- Developed & implemented training program for new telesales executives- Headhunted by Guardian newspaper after recommendation from media agency client