Outbound Problem Solve, Pick & Pick to Rebin Team Lead

Outbound Problem Solve Team Lead

Manage brand delivery and integrity for all rental programs in accordance with brand specifications throughout the operation;Supervise employees of the entire location or specific operational functions;Ensure clean vehicles, a full ready line with proper car mix and sound specialty car management in accordance with company standards;Proactively seek process improvement to ensure high quality customer serviceResolve customer issues and disputes on a timely basis;Manage overall branch operations;Perform customer service duties on an as-needed basis; in the case of a difficult transaction, during busy periods, and/or for training purposes;Conduct and/or participate in the recruitment, interviewing and hiring of branch employeesEvaluate customer service performance of employees, prepare effective reviews and participate in the review process;Maintain a regular and reliable level of attendance and punctuality;Perform miscellaneous job-related duties as assigned.

Customized attention and information to nationals and internationals clients | Booking management and rental contracts of our vehicles fleet | Advice and sale of related products | Invoicing and payment | Check-in and Check-out of vehicle

Create new reservation | deal with exiting reservation | help customer to open a complaint or request file through the Customer Service | support all the partner such as the Broker with all customer request and to edit and actual reservations | Providing outstanding customer service during reservation process

Customized attention and information to nationals and internationals clients | Booking management and rental contracts of our vehicles fleet | Advice and sale of related products | Invoicing and payment | Check-in and Check-out of vehicle

Leading the team of Guest Service Department | Ensuring that the services offered to the Guest are impeccable and comply with the quality standards required by the Company | Organizing weekly meetings with the Customer Service staff, and schedule work, tasks, and shifts | Lost Luggage Handling | Creation of PIR for charter flight lost luggage | Supervision of the Entire Guest Service Office | Collecting any complaints or problems, and work to resolve them promptly | Coordinating from 5 to 18 Guest Service Staff

Graphic layout and translation in 4 languages of the daily program, menu & tour magazines, creation of new company collaterals, management controll of all printed materials and printing machines.

Handling all requests and complaints focusing in Guest’s needs and problem solving | Lost Luggagae Handling | reception switchboard management: internal and external call | credit card and cash payment | sale of ancillary services | exchange currency management | credit card problem solving | physical counting of cash deposit.