Giuseppe De Chiara Email and Phone Number

As a Customer Success Account Manager, I’m the primary customer facing person responsible for customer success through the management of program deliveries and strong customer relationships. The business priority is the customers’ successful adoption and productive use of Microsoft cloud technologies. I’m front and center with our customers supporting their digital journey and empowering them to accelerate their business outcomes and business transformation, enduring, trusted advisor dedicated to clouds and broker for technical resources. Leads prioritized Cloud Success programs, driving customer cloud adoption and customer success, orchestrate and align programs, projects, and delivery engagements across the clouds to achieve prioritized customer outcomes. Managing resources and escalating technical blockers with follow-through until resolved or workaround identified to accelerate time to value. Ensure that customers get the most out of their support agreement and drives high quality, proactive delivery and planning with the customer to realize customer value from support through consistent Service Delivery Management for Support execution. Prepares the selling environment for the seller.

Microsoft’s Digital Advisors are the leaders in supporting key projects and customers on their transformation strategy. Microsoft Digital Advisors bring expertise, commitment and resources to drive a program of change to build an organization’s digital capabilities. They guide organizations as they re-imagine and transform citizen engagements, employee experiences, business models and operations. Microsoft Digital Advisors work with customer teams to guide organizations through their digital journey.

Microsoft Consulting delivers Enterprise Services technical solutions to customers allowing them to maximize their investment in Microsoft Azure technology. As Consultant, I leverage on my technical and business skills to facilitate the adoption of Azure and other Microsoft technologies.

As Service Delivery Manager I’m part of the Media Operations team. I orchestrate the management and delivery of Ericsson Media products support services. Service Delivery Management includes planning to assess the current state of Customer’s Media products environments, building a plan to address improvement points and working with Customer to attain the desired state within Customer’s operations environment. Service Delivery Management also incorporates monitoring and managing the quality and timeliness of Media Support Services, SLAs, financial control, technology updates, working on 3PP agreements and many other tasks in tight collaboration with the Project Managers, Operations Managers and KAMsCurrently I'm the Media SDM for big telco companies like:- Vodafone Germany- Vodafone Greece- Vodafone Ireland- Vodafone Italy

Microsoft Mediaroom moved to Ericsson on September 2013. My assignment did not change compared to my experience in Microsoft but this time, working on a much broader portfolio of technologies and products.

Microsoft Mediaroom is Microsoft’s product for delivery of Digital TV and Video services over telco managed IP networks and is built on Microsoft Datacenter, Application Platform and Media products portfolio.A Support Enginner provides and facilitates the delivery of responsive and reliable technical solutions and information to targeted customers.

Professional Training

Professional Training

Master plan project “Security Governance” at Italian “Ministero dell’Interno”.Involved technologies: Windows Server 2003; Active Directory; Group Policy Object; WSUS; Centralized Antivirus system (Symantec); Security in overall.

Design of OU structures and Group Policy Objects; DNS tuning and troubleshooting; Windows NT to Windows Server 2003 AD migration.

Maintaining and troubleshooting of the IT infrastructure; Desktop Support.

Professional Training Courses Teacher for Computer Operator and Programming and Elaborating Data authorized by Campania Region (act n° 845 of 21/12/1978)

Trading Agent; Salesman.

Owner and responsible of supply and sale of hardware e software products.