Giuseppe Muscolino Email & Phone Number

Cliveden Office Village, Devonshire Business Centre, 1 Lancaster Rd, High Wycombe Hp12 3Yz

• Proving on-site and remote support to all the offices of the client• Fielding user requests raised via email or phone• Installation of operating systems• Installation of software and applications onto PCs and Macs, laptops and devices• Installing hardware components onto PCs and Macs, laptops and devices• Troubleshooting for business networks, firewalls & routers and IP telephony• Configuring and installing client and server network software for upgrading and maintaining network and telecommunication systems• Troubleshooting malfunctions of network hardware and software applications• Update and monitoring of the ticket management systems• Performing daily, weekly and monthly checks as defined• Escalating issues to right team involved

28 Throgmorton Street, London Ec2N 2An

• First line technical hardware and software support, involving the installation, configuration, administration, documentation and maintenance of desktop systems and associated equipment, progressing onto 2nd line. • Day-to-day Support of clients by telephone, email and remote support. • Support of desktops, servers, routers, firewalls, NAS (Network Attached Storage) and other devices. • Assistance in the development and maintenance of operational and support procedures covering the technician’s areas of responsibility.• Monitoring, progressing, and escalating fault reports in line with service desk procedures.• On site client visits as and when required to resolve support issues or perform pro-active support to a ‘second line’ level. • Providing advice to users regarding relevant PC and networking technologies, leading to the specification and ordering of solutions.• Contribution and technical assistance to IT Projects.

London, United Kingdom

• Taking customer orders over the telephone• To record all guest requirements and liaise with the room service management team • Organizing Room Service Area, setting up all the trays, tables and all the items for the service• Offering a professional service to the customers, making sure to fulfil their requests• Making menu recommendations, answering questions and sharing additional information upon request• Follow all relevant health department rules/regulations and all customer service guidelines and hotel standards• To handle any guest complaints in the correct manner and in according to the hotel procedures for escalations

London, United Kingdom

• Providing excellent customer service to ensure satisfaction• Taking customer orders and delivering food and beverages in time • Making menu recommendations, answering questions and sharing additional information upon request• Follow all relevant health department rules/regulations and all customer service guidelines and hotel standards

Technical Office Of The Information System, Cna Forlì-Cesena, Forlì (Italy)

• Providing 1st Line Support to internal and external users, assisting with technical issues face-face, over the phone or remotely through Team Viewer and Kaseya Management Suit• Hardware Configuration and Replacement• Software Installation and Configuration• Formatting, reconfiguration and installation of the OS • Hard Drives Backup and Restore through Acronis True Image and Norton Ghost• OS Migration from Windows XP to Windows 7• Hardware, Software and Network Troubleshooting escalating issues to the senior staff members when necessary• Printer installation, configuration and troubleshooting network issues, stalled print queues, colour calibration, toner replacement • Virus and Malwares Removal

Cambridge, United Kingdom

Catering service at Cambridge’s colleges, weddings, conferences

Forlì, Italy

• Assisting customers explaining the necessary documentation e procedures, helping them with any enquires• Front office and back office procedures for contracts of employment and family reunification

Letojanni (Me), Italy

▪ PC upgrades, Technical support for hardware components and systems, software and internet• Helping to assemble from the scratch new machines; choosing suitable hardware components and software regarding customers’ requests• Hardware Configuration and Replacement• Software Installation and Configuration • Hardware and Software Troubleshooting• Formatting, reconfiguration and installation of the OS• Virus and malwares removal

It Course, Information Technology

Computer Technician With Expertise In Networks And Web, Information Technology

Master’S Degree, Sociology And Social Research

Bachelor'S Degree, Science Of Investigation And Security

High School Diploma, Classics And Classical Languages, Literatures, And Linguistics