Account Manager
Current• Developing and delivering a proactive merchant engagement strategy to drive adoption, satisfaction & retention, and identify initiatives to drive revenue growth • Acting as a trusted advisor to your merchant partners by understanding their business needs and building a strategy with defined goals that demonstrate measurable outcomes • Build and maintain strong relationships across the merchant’s organization • Delivering and communicating return on investment for our merchants by measuring and reporting on key performance metrics, product optimizations, customer penetration and actionable insights & co marketing opportunities • Working collaboratively with internal teams/stakeholders and bring in SMEs (subject matter experts) when needed to address merchant concerns and project delivery. Proactively address questions or concerns and provide input into marketing, operations, and sales processes • Collaborating with Flexiti’s leadership to establish and continuously improve the merchant lifecycle. Be the eyes and ears on the ground to understand and communicate back what our merchants need/want. • Establishing yourself as a payments expert, gaining a deep understanding of the competitive offering and being an advocate for Flexiti’s products within the merchant’s organization. • Managing contract amendments and projects as required, monthly business reviews and be the SME for all matters related to your merchants.