James Given Email & Phone Number

Ireland

Sligo, Ireland

Ireland West

District manager for the west of IrelandThis Role involves end to end management of an area comprising of 29 shops stretching from Letterkenny in Donegal right down to Gort in south County Galway right up to Mullingar and , Longford and back into Galway city, covering 8 counties in total in the West and North west of Ireland, I have a direct team of 160 people and have end to end responsibility for sales budget as well as people and customer outcomes, flutter is now a global brand valued at over 6bn and my specific role is to ensure that our customer experience in our specific district is the very best it can be and that we as a team deliver really high standards of consistent excellent high performance that will ensure that our core promise to offer real value and a fun experience our loyal customer base will continue as our business evolves into the future.

Ireland

Kelco communication is a key strategic partner with Vodafone Ireland and currently operates a strong retail store portfolio of 14 vodafone stores in the west of Ireland from Buncrana in county Donegal right down to Shannon in county Clare.In my new and exciting role in Kelco I am tasked by our CEO with supporting and developing a vibrant and ambitious group of retail sales teams that will deliver excellent customer service for our strong customer base across the west of Ireland. Furthermore I will lead a current programme of change that will see the business transformed in the months ahead, as we look to build increased capacity amongst our people this will enable us to achieve our key goal of being the number one retail Telco Company in the west of Ireland. I am also tasked with engaging effectively with all relevant stakeholders across the Vodafone business and also provide strong and effective and leadership to our teams on the ground, that will include ongoing training and strong team development opportunities that will enable all our people to evolve their own careers which I turn will allow us to build strong organisational resilience as well as a “can do attitude “ and a strong sense of pride in all our people at Kelco communications.

Nationwide

The purpose of this role is to lead the delivery of all sales activity through Sky Irelands in house channels in Ireland. This key role requires constant focus on the creation and execution of effective strategies to optimise the sales output from these channels and ensure that an effective people strategy is in place to sustain high performance and to provide comprehensive performance analytics of Sky retail outlets nationwide. The role also requires consistent engagement with Senior Management, Field Management and Sales Representatives and providing timely and strategic sales insight to all key stakeholders across the business. The retail footprint in Sky Ireland is a key channel for continual growth and combined with a strong focus in developing new strategic partnerships, we continue to evolve and develop a first class retail experience for all our Sky customers in Ireland.

National

This role involved stepping up to lead the O2 retail portfolio consisting of 74 retail stores across the country. My core duties were to maintain the customer base through the transition period and also deliver a successful sales campaign over the christmas period. I also played a key role in developing and delivering the new footprint for store readiness to rebrand the retail estate as well as the successful decommissioning of the O2 brand.

Northern Region

Responsibilities:*Successfully intregrated 20 retail stores into a new geographically larger region (North Donegal right down into North County Dublin)Lead a regional sales team by promoting and driving out "High Performance Model"-providing clarity on what really matters-Delivering on unreasonable ambition-Building organisational resilience-Being decisive-Living high standards by promoting a rich feedback culture within the organisations region*To drive excellent standards of customer service across the region by promoting and ensuring effective implementation of two projects focused on sales and service.*Support staff by giving direction to promote stability and order*Motivate and inspire key stakeholders including Franchise Principals, Heads of Function and Line ManagementOverseeing staff complement of 120 employees

Midland / West

Responsibilities:• Managed the effective integration of 12 stores including Franchise owned stores, transferring direct owned stores and remaining direct stores into one successful area.• Provided effective engagement to Franchise principles and provided tangible support with their specific plans for driving their key performance indicators.• Provided an excellent effective internal communication platform in order to align people and establish direction.• Built effective and responsive interpersonal relationships across a wide spectrum of the business in order to drive success within the area• Developed a culture of promoting change at all levels within my area of responsibility• Delivered a strong customer experience by exceeding the agreed benchmark on Fan Generator (internal customer satisfaction measure)• Continued to coach, mentor and develop key individuals within the wider store manager and area manager population• Continued to motivate and inspire the area teams as well as create an environment where excellence is acknowledged and validated, while poor performance is confronted and dealt with.• Continued to live the values of the brand and deliver a high level of commitment and passion to my role within the company

Midlands & West

Effectively managed 10 o2 stores in the West and MidlandsHad effective responsibility for a headcount of 70 peopleDelivered and maximised the agreed KPIS of sales, customer care and audit operational standardsEstablished direction and provided effective leadership to the core branch management groupEnsured consistent customer experience was delivered across the regionEnsured continuous optimal resource management was maintained in all stores at all timesEnsured stores were fully compliant with all company policies , processes and proceduresTook effective intervention in the event of any short comings which arose effectively Managed escalations through to the best possible resolution in line with company objectivesImplemented an effective performance management programme with particular regard to Career Path Progressions and Excellence Through LeadershipDeveloped a culture of coaching and self development within the teams

West Of Ireland

Overall responsibility for sales , customer care and marketing activities of 22 branches of the main Digifone dealer in the West of IrelandHad a key role in the successful amalgamation of the business into o2 retail

Dublin

Dublin

London, United Kingdom

London, United Kingdom

Dublin

Dublin

Diploma, Change Management And Leadership, A

Diploma Of Education, Art/Art Studies, General

Diploma In Personnel & Executive Coaching

Acca Level 1

Leaving Certificate