James Given Email & Phone Number

EASTERN ELECTRICAL: EWLSENIOR BUSINESS MANAGER2008 TO DATEIn this role I have demonstrated consistently strong oversight and management capabilities, working in a fast moving and often challenging environment to ensure all sales and performance targets were either met or exceeded: being personally responsible for returning the group’s most profitable business in Irish markets, four years running.In more specific terms, I am directly managing key customer relationships, including Intel and Pfizer; playing an integral part in managing inventory to exacting company requirements; taking a key role in a series of successful sales development strategies (involving turnover of more than Euro 20 Million) and also overseeing performance management initiatives, recruitment and staff retention strategies and managing a P&L Budget of some Euro 3 Million.HAGEMEYER IRELAND (EASTERN ELECTRICAL)REGIONAL OPERATIONS AND SALES MANAGERMAY 2002 TO 2008I acted as Change Manager during a critical period for the company, leading to its re-emergence as a more professional and profitable organisation: enhanced and reinvigorated the company’s emphasis on profitable growth and customer focus; led the Business Unit to its best ever sales and profit performance figures; created and implemented a new Regional sales Business Plan: successfully addressing pre-existing shortfalls within the business and also restructured the entire sales force and customer base, introduced new sales and IT systems and new Quality Improvement plans.As well as all that, I introduced a National Distribution Network (delivering significantly enhanced competitive advantages).NTLSERVICE DELIVERY MANAGER (IRELAND)OCTOBER 2000 TO MARCH 2002I managed fifty skilled members of staff and ensured the best levels of customer care to the highest professional standards: transforming existing working practices and procedures, realigned and automated multiple functions as well as adjusting staffing levels and relocating offices to minimise duplication of resources.