Improve test result reporting using Sentry, reducing rest reporting time from hours to minutes and ensuring visibility into quality performance indications to product owners.Facilitated cross-functional team meetings to discuss quality issues, share test planning practices, leading to a 40% increase in team engagement and collaboration on quality initiatives and bug reporting.Compose and analyzed bug reports, prioritize critical issues, applied testing procedures to replicate issues, and advocated for fixes, achieving a high rate of bugs being resolved within the same development cycle.Conducted cross-site manual testing for web applications, reducing defects and enhancing user experience. Collaborate with product manager to ensure seamless performance and high-quality delivery.

Simulated end-user experiences and established well-balanced testing procedures by incorporating various testing paradigms throughout the development process, contributing to an improvement in application usability.Optimized Technical support tooling by fetching debugging logs, reducing end-user bug petition by a 40%.Engaged in cross-platform and cross-browser testing of all responsive design websites on desktop and mobile devices, ensuring compatibility and consistency.Analyzed user stories and technical specifications to prepare tests strategies, document test cases, and execute test plans, improving test coverage by 20%.Lead efforts with the UI/UX team and Product management in the design of a Phone call system and Automation tasks user system using Twillio as phone provider, enhancing user functionality and system efficiency.

Worked closely with IT and marketing teams to gather data for surveys, ensuring data quality and reliability throughout the process.Managed key projects for major marketing clients, overseeing web UI-UX flow ensuring that redesigns meets client needs.Addressed quality fixes and enhancement requests from major clients, ensuring campaign effectiveness.

- Customer service and professional advice on computers and accessories. - Assistance in administrative tasks, ordering merchandise, and inventory. - Closing of sales and billing.