Gabe Johnson Email & Phone Number

Detroit Metropolitan Area

Delivering on client needs with exceptional customer service in the Metro Detroit region of Michigan. Directing a team of ten IT professionals in the reactive maintenance of client environments and relationships.

Detroit Metropolitan Area

Serve as the main point of contact and subject matter expert of assigned client’s technology environments. Build relationships with stakeholders, develop internal knowledge of client operations to improve service delivery. Identify key service areas and objectives to generate new sales opportunities. Maintain and update a Technology Standards Library to.

Detroit Metropolitan Area

Conducted remote and onsite technology escalations for a diverse client population. Acted as the public face maintaining client relationships while managing service expectations. Serviced a broad range of industries including Medical, Manufacturing, Retail, Legal, Construction, and their industry specific line of business applications. Solely responsible.

Troy, Michigan, United States

Served as point of contact for the customer experience of 150,000 user migration from Microsoft Office Productivity suite to Google Suite. Collaborated with the training team to identify feature parity and education opportunities for knowledge base development leveraging the ADKAR model. Acted as subject matter expert for the G-Suite service desk.

Troy, Michigan, United States

Accountable for maintaining cross-discipline communication between department heads and executive staff. Facilitated service deliverables from point of sale to execution for member companies. Innovated on existing workflows and technology platforms leveraging automation to drive efficiency – digitized monthly invoicing resulting in a 95% reduction of man.

Greater Detroit Area

Established my career in Information Technology, rapidly developing from an intern to a core member of a 2000 endpoint service desk. Triaged client support issues via email and phone. Developed strong customer service and conflict de-escalation skills. Leveraged problem-solving and technical support skills to deliver successful outcomes in the fast-paced.

Physics TA in an experimental laboratory- students were encouraged to use the scientific method to explore and create experiments of their own within the concepts and tools given to them. This experience gave me confidence in my leadership, public speaking, communication, and fortified my ability to think dynamically in a constantly changing environment.