Gurkiran Kaur Email & Phone Number

Kelowna, British Columbia, Canada

Kelowna, British Columbia, Canada

Richmond, British Columbia, Canada

Vancouver, British Columbia, Canada

• Provide second-level support to end users, facilitating issue resolution, and supporting batch operations
• Utilize the in-house application to track, manage, and escalate issues
• Administer the SQL backend of the in-house application for Ticketing system and Time tracking.
• Provide hands on application training to team members.
• Create training modules for validating the documents for clients.
• Participate in the implementation and testing of Ariel system

• Training and monitoring new team members to ensure the efficiency in sales operations.
• Assist in putting inventory on the sales floor shelves and setting up marketing displays.
• Maintained friendly, smiling and good attitude with every customer specially addressing complaints calmly and swiftly.
• Handling cash and maintaining the store.
• Achieving the sales target of 100% every month.

• Worked on SharePoint Upgrade Project. Researched information related to the MS SharePoint 2013 system landscape and features.
• Developed Business requirement collection processes and tools to assist with a proposed product implementation structure, imposed data policies, governance and branding elements.
• Conducted Data Mining of the 2 SharePoint instances currently in place as a first step to developing a Data Transfer plan.
• Prepared a visual outline of the folder structures and group sites as input to the build phase.
• Researched and proposed user training curriculum in a phased approach.
• Exposed to Governance Processes, Design Phase, Build and configure phases, Communication Plan, Data Mining and Migration, and User Training

• Access Administration- Handled approximately 25 Tickets for user access requests; Managed access controls to data, systems, databases and application using the Inhouse development tools; Manage the Approvals Process.
• Increased the number of solving tickets by 12%.
• Increased the access efficiency by 30% at time of OnBoarding process.
• Assisted the team on Telus User update Project, which saved the company about 7000$ monthly.
• Actively worked on projects on side using C# for Realtime System Applications. For MineSite Reports, used Macros to automate the sheets.
• Usage of software – In-house Applications: Access Authorization System, AX, Active Directory and, ServiceNow and MS Office

Education record

Education record