Gurdeep K. Email & Phone Number

London, England, United Kingdom

London, United Kingdom

Accountable for operational excellence, formulating business strategy policies and implementing efficient processes and standards throughout the company.

London, United Kingdom

Fully accountable for the management of all Hoptroff IT services, technology vision and strategy and their successful execution.Currently building capabilities, developing effective leadership, heading up projects, embedding behavioural change, defining process and procedures. Formulating business goals and helping the business to deliver a high value service, with the use of delivery styles in Scrum, Kanban and AgileISMS information security officer and lead implementer of ISO27001.

London, United Kingdom

Responsible for multiple IT services and products within the Assurance service delivery team portfolio. Maintaining and upgrading multiple products, managing discussions with business contacts and vendors to agree and optimise product strategies and plans.

Paddington

Managing the Service Delivery of outsourced contracts and suppliers. Manage change process from requirements to delivery.

London, United Kingdom

Managed the support and rollout of IT systems for all the restaurant stores located in Europe. Providing Support for the new EPOS, HOT, Kiosk and drive through systems. Working hand in hand with the company and franchises to deliver the key systems and standardise the IT infrastructure. Managing support teams, from planning, lab testing to live pilot stores to complete rollout of country. Liaising with business and clients to make sure all SLA’s are achieved. Building strong client relationships and ensuring best practice are followed (ITIL) Vast Experience in Team, Vendor and change management

Brentford

Overseeing presentations of services to clients and making sure the service levels were effective. Provided a link amongst projects, programs, customers and resources. Communicated clearly with clients and managers with regard to projects, programs and resources.Produced management and account performance reports to an agreed schedule or upon request.Attended client service review meetings covering performance, service improvements, quality and processes. Implemented and facilitated workshops and training courses for the team.Liaised with the business to negotiate and sign off key requirements to allow selection, design, testing and implementation of the infrastructure from end user hardware to backend infrastructure for the new systems. Managed technical teams in the UK and off shore to deliver projects. Managed risk, budgets and forecasts for projects, supplier/vendor negotiations and management, operational handover to support teams.