Gladimir Vatel, Ace Email & Phone Number

New York City Metropolitan Area

In this role, I ensure daily monthly route completion, meeting operational targets and service delivery commitments. I develop and implement pest management plans for commercial and residential clients, guaranteeing effective and environmentally responsible pest control practices. In addition, I conduct regular site inspections and audits to identify pest infestations, assess risks, and provide tailored pest control solutions.𝗞𝗘𝗬 𝗜𝗠𝗣𝗔𝗖𝗧:✪ Ensure high service standards and customer satisfaction by implementing rigorous quality control measures, resulting in heightened client retention and favorable reviews.✪ Engage with internal teams and clients to assess their pest control requirements, offer expert recommendations, and deliver exceptional customer service while optimizing company profitability.✪ Drive substantial upsell opportunities, ranging from five to six figures, for existing clientele seeking improved outcomes beyond their current service plans.✪ Oversee precise documentation of pest control activities, encompassing treatment plans, service reports, and inventory management, to uphold full compliance with regulatory standards.✪ Contribute to the professional growth and enhanced performance of team members by actively participating in their continuous professional development and performance improvement.

New York City Metropolitan Area

As a top performer, I serviced all aspects of the company’s largest accounts, including MTA, The Plaza Hotel, the Hilton Hotel and Resorts entities, Grand Central Terminal, Weill Cornell Medical Research Facility, and residential and commercial buildings around New York City. I conducted detailed inspections of mice/rats, bed bugs, roaches, ants, and flying insects and implemented the best solution to eradicate the infestation quickly and accurately. In addition, while performing day-to-day client management, I adhered to all safety protocols when handling spraying equipment, bait, and hand tools.𝗞𝗘𝗬 𝗜𝗠𝗣𝗔𝗖𝗧:✪ Successfully saved six-figure service contracts by meeting with upper management to assess grievances, generating immediate action plan to improve service, and remaining as head of account implementing service plan.✪ Directed pest inspections for A & P Supermarket’s Pathmark and Waldbaum’s stores, directing walkthroughs of the entire store, issuing mock sanitation grades, and guiding management through correcting violations to ultimately pass the state inspection.✪ Trained new pest control technicians in best practices and regulatory compliance regarding customer relations, proper pest inspections, and treatment and safety standards.