Gladys Mutua Email & Phone Number

Nairobi, Kenya

Wadi Degla Clubs opened its very first club in Egypt in 2003; building on a strong consumer demand, five more clubs opened within the following years, serving 148,000 families and more than 600,000 individual members. Wadi Degla Clubs Runda was established in 2016, stretching over 40,000 m2 of land. Our sports and leisure facilities include some of the finest sports infrastructures, a business lounge, state of a state-of-the-art gymnasium, restaurants, an outdoor seating area, a kids' play area, and many more for the whole family.As the Sales Team Leader, my responsibilities have span across:▪ Spearheaded the development and execution of strategic sales plans, resulting in significant expansion of the customer base, the accumulation of valuable industry expertise, and the attainment of maximum profitability.▪ Effectively monitored lead generation and sales processes of sales agents while coordinating post-sales customer service to enhance brand reputation and customer satisfaction.▪ Formulated and instituted clear and challenging sales Key Performance Indicators (KPIs) for the sales teams, consistently driving them to exceed their targets and achieving remarkable sales closures.As a result:▪ Successfully managed a 12-member Customer Relationship Manager team at Wadi Degla Investment Kenya Runda Unit, overseeing their performance, productivity, and professional growth.▪ Demonstrated a strong track record of exceeding sales targets, consistently achieving remarkable sales revenues: KES 200 million in 2022, KES 154 million in 2021, KES 79 million in 2020, and KES 20 million in 2019.▪ Delivered comprehensive reports to the Head of Sales, covering various aspects, including sales performance, lead generation feedback, insights from sales activities, outcomes of sales meetings, revenue achievements, and innovative ideas to boost sales volume.

Nairobi County, Kenya

Joined Wadi Degla as a Customer Relationship Manager to spearhead "getting the sales" using various customer sales methods (cold calling, presentations, telephone calls, in-person visits, and presentations) to over 1000 prospective customers.As the Customer Relationship Manager my main responsibilities and milestones include:▪ Instrumental in market research efforts, identifying untapped market potential and generating 100 high-quality leads, resulting in a 30% increase in client acquisition over the past year.▪ Drove club membership sales by 200% over 2 years through implementing a multi-channel outreach strategy including cold calling, in-person visits, presentations, and networking events.▪ Conducted over 500 calls weekly to identify and qualify leads, securing 35+ new prospective members per month.▪ Forged lasting relationships with 80+ high-net-worth individuals by providing VIP service and showcasing club benefits, resulting in $500K in new membership revenue annually.

Nairobi, Kenya

Sanlam Kenya PLC is a Kenyan-incorporated diversified financial services group listed on the Nairobi Securities Exchange. Sanlam Kenya provides a comprehensive suite of financial solutions tailored to meet the distinctive Kenyan market needs. Through its subsidiaries Sanlam Life Insurance Limited and Sanlam General Insurance Limited, Sanlam Kenya is well-positioned to meet unique client needs in the General and Life Insurance space. Founded on a rich heritage and good corporate citizenship, Sanlam Kenya currently features a branch network of 15 client experience centers across Kenya’s major towns. The firm enjoys a market share of 6.84% in the Kenyan Life Insurance industry, serving over 78,000 policyholders under individual life and more than 235,000 under group life.My most notable accomplishments were:▪ Performed underwriting risk assessments on 100+ new business proposals annually, enabling the branch to profitably grow its book by 22% YOY.▪ Mentored a 15-member sales team to create and achieve individual growth plans, boosting team revenues by 18% in 2019.▪ Secured 5 new corporate clients and expanded services with 10 existing accounts, resulting in $750K in new annual recurring premiums. ▪ Designed and implemented digital lead generation strategies, lowering cost-per-acquisition by 15% and generating 300+ new prospects monthly.▪ Renegotiated agent commission structure, reducing payouts by 20% while still incentivizing top performance. Drove $3M in cost savings over 3 years.▪ Onboarded 25 new pay point partners in 2018, streamlining collections and increasing policy renewals by 10%.

Nairobi

Family Bank became a fully-fledged commercial bank in May 2007. The Bank is regulated by the Central Bank of Kenya (CBK) and is also regularly inspected using CAMEL ratings which look at Capital, Assets, Management, Earnings, and Liquidity. The bank is a member of the Deposit Protection Fund (DPF) meaning that customers’ deposits are protected. From only one branch in 1985, the Bank has grown over time and currently enjoys a network of 92 branches countrywide. It was the first Bank in Kenya to introduce paperless banking through smart card technology that enables customers to transact without having to fill in deposit or withdrawal slips.Joined this premier banking institution as a Personal Banking Officer. My key results and accomplishments here were:-▪ Conducted quarterly market analysis to identify growth opportunities, enabling branch to exceed revenue targets by 15% in 2018.▪ Reduced loan defaults by 10% over 2 years by enforcing disciplined credit risk reviews for 150+ clients annually.▪ Authored 50+ credit reports analyzing risk factors to guide lending decisions. Maintained 98% loan approval accuracy.▪ Chaired weekly credit committee meetings to review terms and make data-based approval decisions on new lending.▪ Surpassed personal sales goals by 45% in 2017 by onboarding 80+ new clients and cross-selling products to existing customers.▪ Grew personal deposit portfolio by 20% and loans by 15% in 2017/18 through tailored customer financial plans.

Nairobi County, Kenya

Carling Autos Ltd stands as a distinguished automotive service workshop, committed to delivering prompt, efficient, and high-quality solutions. Specializing in a range of services such as express service, diagnostics, bodywork, and more, we prioritize excellence in every aspect. Our skilled professionals ensure your vehicle receives the care it deserves, maintaining optimal performance and longevity. At Carling Autos Ltd, we take pride in our dedication to customer satisfaction and our relentless pursuit of automotive excellence. Experience the difference with our comprehensive services, designed to keep your vehicle on the road and in impeccable condition.As an accountant, my major accomplishments here comprised of:-▪ Managed petty cash, overseeing bookkeeping functions and securing proper authorization for all payments, maintaining a flawless record of financial transactions. ▪ Consistently produced accurate and comprehensive sales invoices, ensuring timely sharing. ▪ Reconciled accounts payable and receivables, facilitating timely and accurate payments, resulting in a 15% reduction in overdue receivables. ▪ Successfully completed periodic bank and payment reconciliations, achieving a 98% accuracy rate. ▪ Processed and filed statutory payments, maintaining and reconciling the general ledger with 100% accuracy.▪ Developed external relationships with auditors, bankers, and suppliers, contributing to a 20% improvement in vendor relations. ▪ Administered payments and receipts efficiently, handling cheque writing and maintaining precise cash book entries.

Nairobi, Kenya

Joined this financial institution as a Direct Sales Representative to serve as a trusted advisor guiding clients on financial products and services to improve their banking experience and business outcomes.Met individual and team sales targets by acquiring new accounts and cross-selling additional products to existing commercial clients. Built relationships with prospects and customers through consistent networking and consultative conversations.During my short tenure here, I achieved a couple of things:-▪ Drove 22% increased sales volume across retail banking departments by identifying cross-selling opportunities between 150+ existing high-value clients.▪ Onboarded 25+ new small business accounts annually through consistent networking, referrals, and consultative conversations about financial needs.▪ Exceeded additional product sales targets by 15% in 2022 through tailored presentations demonstrating the value of upgrading services.▪ Managed end-to-end sales cycle from prospecting to closure for a portfolio of 75 commercial lending clients.▪ Gathered customer feedback through surveys and interviews to provide recommendations that improved NPS score by 30% over 2 years.▪ Authored daily sales reports analyzing successes, opportunities, and competitive landscape to inform sales strategy.

Nairobi County, Kenya

Absa Bank Kenya is part of Absa Group Limited, an African financial services group that aims to be the pride of the continent. Absa Group Limited is listed on the JSE in South Africa and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 42, 000 employees. We’re committed to finding local solutions to uniquely local challenges and everything we do is focused on adding value. To this end, we offer our clients a range of retail, business, corporate investment, and wealth management solutions. We also ensure a positive impact in all the countries where we operate. We’re part of a truly African brand, inspired by the people we serve and determined to always be brave, passionate, and ready so that we can make our continent proud.Major accomplishments here were:-▪ Reviewed documentation and conducted due diligence for opening 150+ business and consumer accounts annually in full compliance with KYC/AML regulations.▪ Executed daily account bookkeeping for a portfolio of 250 clients, ensuring seamless maintenance of balances, statements, and records.▪ Assessed identity theft, money laundering, and fraud risks for 100+ new customers weekly, enabling the bank to onboard only vetted clients.▪ Verified and processed $5M+ in commercial account payments monthly, confirming the validity of instructions with stakeholders prior to execution.▪ Routinely followed up on any issues identified during payment processing until full resolution achieved within SLA.▪ Generated weekly reports showcasing trends in transaction monitoring to inform process enhancement efforts.