Gladys Mutua Email & Phone Number

Kenya

Responsibilities and achievements:• Processing new insurance claims notifications and monitoring the progress.• Building relationships with loss adjusters, forensic accountants and solicitors, as well as other legal/claims professionals.• Analyzing the claim made by a policy holder or third party.• Reviewing the claims processes and recommended measures to improve efficiency.• Advising on making a claim and the processes involved.• Collecting accurate information and documents to proceed with claims.• Checking the validity of the information provided by the claimant, consultants and other sources.• Monitoring new trends in the market and advising the management accordingly.• Collaborating with auditors to ensure consistent implementation of best administrative practices.

Kenya

Responsibilities and achievements:• Coordinated the performance of outsourced services such as cleaning services, security, courier services to ensure that there is value for money.• Implemented administrative services, polices and procedure.• Generated monthly, quarterly and annual reports on repairs and maintenance to inform decision making. • Supervised a team of administrative support staff that harnessed the strengths of individual to ensure that the administration function in the company adopted and delivered consistent, reliable and high standards of customer service.• Managed repairs, maintenance and replacement of office equipment, appliances, furniture & furnishings.• Ensured timely renewals of city council operational licenses and utility bills were paid on time.• Developed a monitoring system for the assets to ensure fast disposal of the same resultant to costs reduction.• Developed Service level agreements with respective insurance intermediaries to enhance service delivery• Managed filing system.

Kenya

Responsibilities and achievements:• Enforced terms of rental agreements and ensured compliance with relevant laws and regulations. • Scheduled property viewings and organised marketing efforts in order to maximise occupancy of premises under management.• Managed healthy relationships with suppliers, vendors and partners and provided regular recommendations and advice to management to optimise operations. • Drafted and implemented procedures, processes and controls in conjunction with staff under supervision and other departments.• Carried out regular weekly detailed routine property inspections of each property in conjunction with other departments and reviewed maintenance and security issues, safety processes and other operational issues.• Updated and organised all information relating to properties and tenants including building plans, regulatory certificates, statutory documents and tenancy agreements.• Drafted and presented weekly, monthly and quarterly reports for management including reporting on tenancy matters, maintenance, repairs, security and other suggested improvements

Kenya

Responsibilities and achievements:• Ensured all required employee documentation were obtained, correctly filed, and updated as necessary.• Prepared offer letters and employee contracts for new employees, and tracked contract expiry dates for renewal.• Ensured employee salary and benefits were correctly computed, and that payroll was promptly informed of any changes affecting the employee’s employment conditions.• Oversaw the management and general administration of employee leave and other leave related processes.• Prepared and updated the human resources data base, and updated the organization chart on a monthly basis and circulate to employees.

Bachelor'S Degree, Business Administration And Management

Higher Diploma, Human Resource Management