About Me - Genesis Lee - the GLeeful Sales and CS LeaderI am Genesis. I’m a seasoned, energetic, Sales and CS leader — with great passion for building high-impact pre-sales and post-sales programs with an uncompromising positive culture. Throughout my career, I have continually delivered key results while driving excellence across complex businesses and intricate challenges. This includes directly leading three successful sales/CS pilot programs, spearheading four department/company restructures, and building five sales/CS programs from scratch (totaling 70+ direct hires). My extensive experience has provided me the opportunity to develop deep expertise in customer-focused strategies that drive satisfaction and loyalty. As a leader, my key differentiator is that I take the time to truly understand not only what customers want and need, but what it will take to shift the customer’s experience from ordinary to absolutely GLeeful! I credit most of my success to one guiding principle: transparency. Transparency across the board inspires accountability, integrity, and collaboration. This drives a winning culture that positively impacts the customer experience. I’m a proven, strategic, global leader with 15+ years of experience, driving positive customer outcomes through a blend of strengths-based leadership, transparency, and ingenuity. I am the expert in building and leading high-performing teams you want on your side.