Robert Gleich Email & Phone Number

Herndon, VA, US

Herndon, VA, US

• Providing Project Management support for new client installations supporting Colo-Location engagements within the Virginia Data Center Campus.
• Hired as a Senior Project Manager supporting over a 100 new client installations over a 6 year duration in a carrier natural environment while assisting in the buildout of new Data Center facilities.
• Provide ongoing Account Management support as clients continue to phase installations and add growth to their existing cage infrastructure. Strategize and partner with clients to utilize internal delivery services with.
• Supported retail and wholesale engagements, while unearthing revenue opportunity in conjunction with account executives. Part of team responsible for #1 Net Promoter Score in the Data Center vertical.
• Engaged external contractors to perform additional services such as cold isle containment, Colo- Connect services to other data center facilities, alternative cage installation, etc.
• Managed Project Managers in an expanding role, supporting multiple Data Centers, while building client relationship to renew multi-year engagements.

Zurich, Zurich, CH

• Consultant to The College BoardAccountable for managing the end-to-end Lifecycle of BT Shared Services by planning, executing, and finalizing service delivery including request management and development of new service.
• Define service scope, objectives and deliverables that support business goals in collaboration with senior management and stakeholders.
• Manage the resources and coordination of team efforts in order to deliver projects according to plan utilizing IBM Cognos, Apache, and Weblogic services.

Cleveland, OH, US

• SoutheastResponsible for managing a staff of Field Engineers supporting OEM hardware maintenance agreements (IBM, SUN, HP, Dell, EMC) among client IT infrastructures.
• Hired as a Strategic VIP Service Account Manager and promoted within three months to a Regional Service Manager.
• Managed 12 direct Field Engineers along with business partners, providing support to 13 states, responsible for supporting $6 million in revenue and 800 clients.
• Provided account management leadership among client executives to maintain existing relationships and engagements towards up-sell opportunities.
• Increased revenue by presenting business model and support services with Sales Executives towards new client prospects.
• Enhanced management leadership and client interaction for all Severity-1 incidents.

Palo Alto, CA, US

• Responsible for managing premier client accounts in order to provide remote management and monitoring services in heterogeneous environments. Directed Engineering team to provide ongoing delivery support of servers.
• Expanded client up-sell opportunities increasing revenue to over $5 million annually by leveraging new technologies to grow the business, preparing project proposals, and renewing multi-year engagements.
• Increased customer satisfaction ratings to exceed 95% for all premier accounts by controlling contract SLAs to achieve total customer satisfaction and eliminate churn.
• Enhanced client relationships by facilitating executive meetings to review business strategy and provide pro-active recommendations to improve system reliability.
• Assembled and facilitated International training program for Service Account Managers to assist in global expansion of client services.
• Increased sales by $500,000 – 1 million and eliminated project overruns in 2007 by realigning staff resources, refocusing priorities, and implementing innovated processes which resulted in delivery of supported.

US

• Responsible for preparing Business Contingency plans for the United States Department of Agriculture (USDA) in order to comply with HSPD-7 and HSPD-9 regulations.
• Managed a team of Business Analysts to prepare Business Continuity, Business Resumption and IT Disaster Recovery plans. Assembled and facilitated a table top simulation exercise with 60 agency staff members regarding.

• Responsible for development of infrastructure components and support of Level 3 client production issues for the e-Lending Mortgage Services application.
• Managed UNIX SUN infrastructure and deployment of new technologies to support B2B, Weblogics, Webmethods, and Oracle applications to support Freddie Mac’s integration.

GB

• Responsible for analyzing project requirements and establishing project solution sets in support of strategic client projects, investment initiatives, and internal applications.
• Managed a team of consultants to setup and maintain projects to include web application hosting, SAP, PeopleSoft, SAS, Oracle, and MSSQL implementations.
• Generated savings in operating expenses in excess of $4 million through migration and consolidation of four data centers to one corporate facility.
• Produced average sales revenue of $1.5 million annually. Organized hardware /software proposals and presented recommendations to expand client initiatives.

• Established an external application hosting business unit to generate revenue within TRW's Integrated Supply Chain supporting an automated Warehouse Management Application.
• Developed internal processes: sales forecasting, budgeting, site location, costing model, service level agreements, pre-sales presentations, and systems integrator partnership.
• Coordinated client trade show presentations, generated written proposals, and assisted in marketing ASP program to achieve expected annual revenue of $10 million.
• Prepared, documented, and facilitated on-site disaster recovery plans for various clients.
• Configured UNIX hardware servers for warehouse services (SUN, IBM, & HP platforms) and created SOP procedures for sizing systems.

Antwerpen, BE

• Provided 24/7 operational coverage and security for an IBM 3090 and 9672 MVS/ESA platform, SUN Enterprise Servers, Novell 3.X & 4.X servers, and a VAX 8650. Accountable for project management activities, system.
• Reduced overall operating expenses by $2 million over a 3-year period by re-engineering several operational functions to improve productivity and customer service. Succeeded in IBM migration efforts to an SAP / SUN.
• Managed a staff of 24 technicians supporting 1500 nodes and 10 remote sites.
• Reduced costs by $328,000 by implementing an IBM mainframe outsourcing initiative.