Glen Devlin Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

- Administered Azure Active Directory- Managed AWS PCoIP Workspaces, including image creation, deployment, and troubleshooting- Documented technical processes and infrastructure of building in Netbox- Created and deployed images using FOG- Provided training on FOG and other tools to different technical teams- Automated tasks with PowerShell scripts- Installed and managed Aruba WiFi APs- Managed building networking infrastructure via Meraki- Assisted broadcasting teams with technical issues. Teams such as transmission, live editing, EVS and GFX- Procured and managed IT and Broadcast equipment assets- Deployed Windows and Linux VMs into Proxmox clusters- Supported the execution of esports shows globally, ensuring quick solutions in high-pressure environments - Provided IT support for players and crew during live broadcasts - Handled setup and teardown of Gaming PCs at venues and hotels - Managed Layer 2 Network infrastructure, configuring Cisco Meraki switches and access points - Assisted broadcast teams with various technical tasks, such as setting up Synology NAS devices- Ensured security standards in Remote Broadcast Centres via Sentinel One- Collaborated with teams across multiple time zones globally

Dublin, Ireland

- Provided Tier 1 and 2 technical support, offering assistance both in person at our Dublin Office and remotely across EMEA via Slack and Google Meet calls- Worked as part of a close-knit 7-person technician team across Europe, maintaining regular communication with our US counterparts- Responsibly handled employee tickets and requests within the ServiceNow Platform, striving for prompt resolution- Took care of IT inventory procurement and tracking to ensure smooth operations and adequate resources- Facilitated welcoming experiences for new team members, whether onboarding remotely or through face-to-face interactions- Contributed to the upkeep of office infrastructure, including printers, AV systems, and conference room NUCs, for reliable functionality- Played a role in the office refit project, ensuring readiness for Return to Office (RTO) protocols.- Managed various administrative systems, such as Active Directory, Google Admin, Bettercloud, One Login, Okta, Duo Security, and Lastpass- Effectively troubleshooted hardware and software issues, aiming for seamless system operations

County Dublin, Ireland

- Stadium cash reconciliation at beginning and end of night- Cash handling and cash room operations- Moving large amounts of cash securely- Accurately recording large volume of transactions

County Dublin, Ireland

- Sold bets to customers- Resolved customer issues and queries- Explained betting procedures to customers- Worked in fast paced environment- Personal cash handling and float management