Glen Docherty Email & Phone Number

Birmingham, England, United Kingdom

- Responsible for ensuring high standards in the quality of the work delivered to and for clients, and the processes and systems that underpin the delivery of the products and services Substrakt offers.- Optimising and managing the processes that underpin Substrakt’s delivery function.- Responsible for implementing delivery methodologies where necessary and appropriate.- Ensuring client work across product, projects, support and consultancy is delivered on time and within… Show more - Responsible for ensuring high standards in the quality of the work delivered to and for clients, and the processes and systems that underpin the delivery of the products and services Substrakt offers.- Optimising and managing the processes that underpin Substrakt’s delivery function.- Responsible for implementing delivery methodologies where necessary and appropriate.- Ensuring client work across product, projects, support and consultancy is delivered on time and within budget.- Work closely with colleagues to identify and realise new business opportunities both within the current clientbase and with new clients.- Ensuring the needs of different workstreams; product, project builds, ongoing support and consultancy are met.- Ensuring that resources are organised, scheduled, and aligned to deliver on Substrakt and its clients’ priorities.- Ensuring the delivery teams are working in an efficient and effective manner.- Work closely with colleagues to feed into conversations around utilisation, capacity management, and forecasting.- Oversee and manage the teams delivering the four main workstreams at Substrakt: projects; support; discovery, insights & analysis; and product.- Develop a coaching focus, ensuring that maximises and sustains the culture of curiosity and ongoing learning.- Creating and maintaining a supportive, curious, high-performing culture within the delivery teams at Substrakt.- Ensure the team is fully aware of broader trends which will impact their work and thinking. Show less

Basingstoke, England, United Kingdom

Leadership & Strategy- Develop and implement the overall delivery strategy, ensuring alignment with ICS.AI’s goals in delivering cutting-edge AI solutions across public and private sectors.Team Management-Lead and mentor cross-functional delivery teams, including project managers, AI engineers, and data scientists, fostering a high-performance culture.AI Project Oversight- Oversee the end-to-end delivery of AI projects, from conceptualization to deployment, ensuring… Show more Leadership & Strategy- Develop and implement the overall delivery strategy, ensuring alignment with ICS.AI’s goals in delivering cutting-edge AI solutions across public and private sectors.Team Management-Lead and mentor cross-functional delivery teams, including project managers, AI engineers, and data scientists, fostering a high-performance culture.AI Project Oversight- Oversee the end-to-end delivery of AI projects, from conceptualization to deployment, ensuring quality, scalability, and timeliness.Client Relationship Management- Serve as the primary client contact, managing expectations, ensuring satisfaction, and maintaining long-term relationships through clear communication and delivering impactful AI solutions.Process Optimization- Continuously improve delivery methodologies, including Agile and DevOps practices, to streamline processes and enhance project outcomes.Risk Management- Identify, assess, and mitigate risks throughout the project lifecycle to ensure the successful delivery of AI-driven solutions.Collaboration & Stakeholder Engagement: Work closely with sales, product development, and technical teams to ensure seamless project execution and alignment with client objectives.Innovation & Continuous Improvement: Champion innovation within the delivery team, keeping abreast of the latest AI trends and best practices to drive the evolution of the delivery framework. Show less

Strategic Leadership & Vision- Defining Delivery Strategy and executing the overall delivery strategy - Improving delivery processes and ensuring scalability across multiple projects.Leadership & Team Development- Providing strong leadership to the delivery teams (including project managers, developers, and business analysts) - Providing mentoring, developing talent, and ensuring the team is aligned with the company’s values and delivery objectives.Project… Show more Strategic Leadership & Vision- Defining Delivery Strategy and executing the overall delivery strategy - Improving delivery processes and ensuring scalability across multiple projects.Leadership & Team Development- Providing strong leadership to the delivery teams (including project managers, developers, and business analysts) - Providing mentoring, developing talent, and ensuring the team is aligned with the company’s values and delivery objectives.Project Management & Oversight- End-to-End Project Oversight- Accountability for ensuring that projects are delivered on time, within scope, and to the highest quality standards.- Ensuring resources effectively, ensuring that financial targets are met, and resources are allocated efficiently across multiple projects.- Identifying, assessing, and mitigating risks associated with project delivery to avoid delays, cost overruns, or issues with client satisfaction.Client Engagement & Relationship Management- Serving as the key point of contact for high-profile clients, ensuring clear communication, expectation management, and addressing any issues that arise during the delivery phase. - Accountability for ensuring high levels of client satisfaction by delivering exceptional software solutions that meet or exceed client expectations. - Data gathering and acting on client feedback to continuously improve service quality.Process Improvement & Innovation- Continuously refining and optimizing delivery processes, methodologies, and tools- Ensuring that all projects adhere to strict quality standards, both in terms of technical performance and user experience.- Working closely with other departments such as sales, development, and UX/UI design to ensure that all aspects of the project align with the client’s goals and the company’s standards.- Collaborating with the sales team during pre-sales activities to help scope and plan potential projects, providing delivery expertise Show less

• Coordinate internal resources and clients for predictable, transparent execution of projects;• Plan and manage all project delivery• Ensure that all projects are delivered on time, within scope and within budget;• Managing changes via Agile/SCRUM;• Measure project performance using appropriate systems, tools and techniques;• Reports on project progress, offers viable solutions and opportunities as they arise;• Manage the relationship with the clients and the DCSL… Show more • Coordinate internal resources and clients for predictable, transparent execution of projects;• Plan and manage all project delivery• Ensure that all projects are delivered on time, within scope and within budget;• Managing changes via Agile/SCRUM;• Measure project performance using appropriate systems, tools and techniques;• Reports on project progress, offers viable solutions and opportunities as they arise;• Manage the relationship with the clients and the DCSL team;• Create and maintain comprehensive project documentation;• Develop project scopes and objectives involving all relevant parties, ensuring technical feasibility;• Analyse and document project risks and issues, tracking them to closure;• Evaluate and assess result of all projects. Show less

Masters, Msc Information Systems, Distinction

Project Management & Business Strategy, Strategic Information Management, Information Systems, Databases, Interaction Design, Information.

Bachelor Of Science - Bs, Computer And Information Sciences, General