Mobile IT Support,Computer Services and Graphic Services

• Install new / rebuild existing computers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.• Install and configure systems such as supports business applications• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.• Create, change, and delete user accounts per request.• Determine the organization’s network needs before setting one up• Install all network hardware and software and make needed upgrades and repairs• Maintain network and computer system security and ensure that all systems are operating correctly• Interpret and solve problems when a user or an automated monitoring system alerts them that one exists• Train users in the proper use of hardware and software• use IT systems to manage delivery times and transport costs• use data from IT systems to evaluate performance and quality and to plan improvements• manage staff issues• motivate other members of the team

• Hire and train technicians• Schedule and oversee daily operations and service calls• Troubleshooting hard drive, memory, power supply, and motherboard issues on workstations • Reset passwords and created domain accounts using Active Directory Users and Computer tool• Used Symantec Ghost and other software to capture image and push out image to computers• Used Team Viewer and RDP to remotely troubleshoot and resolve software problems on Windows based computers• Migrated Old Windows machines to Updated Operating Systems

• Determine the organization’s network and computer systems needs before installing one• Install new computers and hardware, peripherals, services, directories, storage, etc. in accordance with the standards and project/operational requirements• Create and maintain a yearly budget for the organization• Create and distribute forms and documents • Organize and train volunteers• Assist community residents with computer training