• Maintained needed files by adding and deleting files on the network server and backing up files to guarantee their safety in the event of problems with network. • Maintained the peripherals, such as printers, that are connected to the network. • Developed and wrote procedures for installation, use, and troubleshooting of communications hardware and software. • Monitored functioning of equipment to ensure system operates in conformance with specifications. • Analyzed information to determine, recommend and planned installation of a new system and modification of an existing system. • Assigned and reviewed the work of systems analysts, programmers, and other computer-related workers. • Developed computer information resources, providing for data security and control, strategic computing, and disaster recovery.

• Organizing and collecting data to be entered into the computer.• Analyzing the data for errors.• Reporting problems with the data.• Accurately entering information into various computer programs.• Keeping sensitive company information confidential.

• Developed and interpreted organizational goals, policies, and procedures. • Stayed abreast of advances in technology. • Developed mobile device information resources, providing for data security and control, strategic computing, and disaster recovery. • Refurbished mobile devices, mobile device components. • Did troubleshooting, diagnosed, installed, upgraded, configured, and repaired mobile device.

• Compiled, prioritized, and sorted, and processed customer orders into local database.• Adjusted settings for format, page layout, line spacing, and other style requirements.• Transmitted work electronically to other locations upon request.• Researched further information for incomplete documents.• Maintained a hard copy backup of all sensitive information

• Inspected equipment and read order sheets to prepare for delivery to users. • Developed training materials and procedures, and trained users in the proper use of hardware and software. • Conferred with staff, users, and management to establish requirements for systems and modifications. • Read technical manuals, conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance support. • Acting as a first and second line of support to customers. • Recommended improvements in products, packing, shipping ,service, and billing methods and procedures in order to prevent future problems. • Developing help sheets and frequently asked questions lists for end users. • Being the primary point of contact for work colleagues and senior managers. • Undertaking routine installations and DE-installations of IT hardware and software.