Responsible for scoping, building, managing, maintaining, and testing BI & Reporting services & tools for the entire Invenias client base consisting of 1000+ companies.Responsibilities:• Work with clients to determine business requirements for reporting and analysis.• Work with product, and engineering departments help to maintain, and develop our cached, and cloud abstraction layers.• Assist in design and generation of reports in timely and accurate manner using DevExpress XtraReport Paginated Document designer, DevExpress DexExtreme Dashboards, and Microsoft Excel.• Recommend enhancements and modifications to optimize business intelligence processes.• Create technical documentation.• Test solutions and resolve issues.• Address business intelligence queries and issues in a timely fashion. • Create and execute project plans within allotted budget and timelines.

First point of contact for our customers and partners. I provide implementation consulting to customers that use Invenias Executive Search Software. This is done either remotely or on-site depending on the engagement requirements. On-site support and training is also part of my role.My key responsibilities are to: • Provide exceptional customer service and support.• Provide help and assistance on general usage, deployment and technical questions, advising customers on the best way to use Invenias and solve application usage questions over the telephone and via remote supportsoftware.• Logging, managing and working through support tickets in Zendesk.• Deliver a high level of customer service and respond to support tickets within agreed SLA’s • Perform diagnosis of problems and resolve or escalate as necessary. • Evaluate a problem objectively and creatively using a variety of approaches and making soundrecommendations to the customer. • Take ownership of problems and be proactive in the resolution of support cases with the aim of minimizingthe average response time for support tickets.• Provide customers with status information and regular updates on the progress of open cases. • Escalate support tickets as necessary within Service Levels.• Arrange and facilitate third line support with development where problems cannot be resolved. • Identify when more information or management input is required and escalate accordingly. • Continually work to improve customer satisfaction. • Develop and implement ‘industry best practice’ business services. Developing knowledge base documents and videos, providing input to improve our implementation and training services.

At Invenias I provide exceptional customer service and support, answering in‐bound calls andemails, assisting customers with general usage and basic technical questions, advising customers on the best way touse Invenias and solving application usage questions over the telephone and via remote support software.My key responsibilities are to:  • Provide exceptional customer service and support.• Answer in‐bound telephone calls, emails and tickets submitted directly by customers into the support queue.• Provide help and assistance on general usage and basic technical questions, advising customers on the bestway to use Invenias and solve application usage questions over the telephone and via remote supportsoftware.• Logging, managing and working through support tickets in Zendesk.• Deliver a high level of customer service and respond to support tickets within agreed SLA’s  • Perform basic diagnosis of problems and resolve or escalate as necessary.  • Evaluate a problem objectively and creatively using a variety of approaches and making soundrecommendations to the customer.  • Take ownership of problems and be proactive in the resolution of support cases with the aim of minimizingthe average response time for support tickets.• Provide customers with status information and regular updates on the progress of open cases.  • Escalate support tickets as necessary within Service Levels.• Arrange and facilitate third line support with development where problems cannot be resolved.• Present and clearly explain any work undertaken back to the customer.  • Collect information from clients and colleagues, using effective listening and probing skills to ensure the bestdecisions are made.   • Identify when more information or management input is required and escalate accordingly.   • Continually work to improve customer satisfaction.  • Contribute towards building a support knowledgebase of common problems and FAQ’s

Responsible for ensuring a consistently high standard of presentation in the store and making sure that all available space in the store is effectively utilized.Duties: • Responsible for the daily managing of staff and the assigning of duties. • Managing and motivating staff to increase sales and ensure store efficiency. • Analysing store sales figures; developing, researching and implementing marketing strategies. • Maintaining awareness of market trends and monitoring local competitors. • Managing up to 12 members of staff. Manage budgets set by Retail Area Managers. • Manage and address shrinkage and stock loss. • Maintaining accurate records of all pricings, sales, and activity reports. • Ensuring all corporate and local regulations and procedures are met and complied with.KEY SKILLS AND COMPETENCIES • Proven track record of increasing sales and turnover. • Experience of managing KPIs and performance management. • Experience of processing sales enquiries to a successful conclusion. • Commercially and operationally minded. • Able to inspire store staff to keep ahead of the competition. • Knowledge of working with brands and their guidelines. • Responding to and comments and resolving customer complaints. • Ability to increase profitability through excellent service and the effective management of retail space.

I had to ensure every member of my team dealt with customers in the right way, giving them the information they need when they needed it. As the primary point of contact for customer queries, I would often be deal with people face to face on a daily basis. I was responsible for providing excellent service, and making sure other members of staff presented the same positive and helpful image in my store. I was also a key holder for the store which at times held up to £500,000 in stock.Duties: • Responsible for the daily supervision of staff and the assigning of duties. • Motivating staff to increase sales and ensure store efficiency. . • Maintaining awareness of market trends and monitoring local competitors. • Supervising up to 5 members of staff. • Ensuring all corporate and local regulations and procedures are met and complied with. KEY SKILLS AND COMPETENCIES • Proven track record of increasing sales and achieving SMART set by company management. • Experience of managing KPIs and performance management. • Experience of processing sales enquiries to a successful conclusion. • Commercially and operationally minded. • Able to inspire store staff to keep ahead of the competition. • Knowledge of working with brands and their guidelines. • Responding to and comments and resolving customer complaints. • Ability to increase profitability through excellent service and the effective supervision of store sales, and installation teams.