Technical Support Engineer I (Tier 3)
Current
Sep 2024 - Present
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Owen Johnson Email & Phone Number
Technical Support Engineer I - TSE1 - (Tier 3)
at
Invenias by Bullhorn
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✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Technical Support Engineer I - TSE1 - (Tier 3)
Location
Basingstoke, England, United Kingdom
Company size
Who is Owen Johnson? Overview
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Quick answer
Owen Johnson is listed as Technical Support Engineer I - TSE1 - (Tier 3) at Invenias by Bullhorn, a company with 61 employees, based in Basingstoke, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Owen Johnson.
Owen Johnson previously worked as Technical Support Engineer I (Tier 3) at Invenias By Bullhorn and Senior Enterprise Support Analyst II (Tier 2) at Invenias By Bullhorn. Owen Johnson holds Avce, Advanced Ict, Merit from Basingstoke College Of Technology.
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Invenias by Bullhorn
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Profile bio
About Owen Johnson
Experienced Advocate with a demonstrated history of working in the computer hardware and software industry. Skilled in all current and legacy Windows systems, Requirements Analysis and Windows 10. Strong customer services skills and professional. With AVCE focused in Advanced ICT from Basingstoke College Of Technology.
Current workplace
Owen Johnson's current company
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Invenias By Bullhorn
10 roles
Owen Johnson work experience
A career timeline built from the work history available for this profile.
Senior Enterprise Support Analyst Ii (Tier 2)
Same as Enterprise I role, but with responsibility for team and representing Enterprise Support for High Profile Cases and Customers.Responsible for caring for "At Risk" Customers.Note:Also SME for the Invenias software within Support. Answering questions about the software and advising direction on workflows.
Mar 2023 - Sep 2024
Enterprise Support Analyst I (Tier 2)
Same as the Level 1 Enterprise role, but with the added areas:* Work on SOS customer Tickets where customers are actively looking elsewhere for CRM Software* Report All findings from Account Manager/SOS tickets to Management/Directorship* Reviewing and Triaging Support Tickets* Responsible for Driving Major Tickets within Support
Mar 2022 - Sep 2024
Enterprise Support Analyst (Tier 2)
As Tier 3 Support was officially made available, we separated T2 support from T3. The Enterprise Level 1 role, is there to help Enterprise level support customers who pay a premium and require more honed support. We consult and investigate issues together and work with the customer to provide the desired solution.The area's worked on:* Azure Application.
Sep 2019 - Mar 2022
Support Analyst (Tier 2)
Tickets which are escalated from T1 are analysed and resolved by T2 support. For any further issues which cannot be resolved, we request intervention from Development to assist.This role was before internal Tier 3 support was ever available.
Aug 2018 - Sep 2019
Support Analyst (Tier 1)
Answering phone to log and update incidents.Remoting onto customer computers, diagnosing and resolving issues over the phone/email/remote software where possible.Updating/upgrading customer software.Obtaining more information from the customers, when required.Finding new resolutions and documenting and sharing with others.
Nov 2016 - Aug 2018
1St Tier Service Desk Analyst
Answering phone to log and update incidents.Logging and assigning incidents from the Service Desk Online portal, linked with Support Works system.Diagnosing issues and resolving over the phone/email/remote software where possible, as 1st Line.Updating analysts and customers on progress of incidents.Obtaining more information from the customers, when an.
Jul 2012 - Nov 2016
Senior Software Support Analyst
Support Engineer – Voyager Software Ltd. Chineham, Basingstoke – 2009 to 2012 - RedundancyResponsibilities: Answering phone to log and update incidents. Logging and assigning incidents from the Service Desk Online portal, linked with Support Works system. Diagnosing issues and resolving over the phone/email/remote software. Updating analysts and customers.
Apr 2011 - Feb 2012
Software Support Analyst
Support Engineer – Voyager Software Ltd. Chineham, Basingstoke – 2009 to 2012 - RedundancyResponsibilities: Answering phone to log and update incidents. Logging and assigning incidents from the Service Desk Online portal, linked with Support Works system. Diagnosing issues and resolving over the phone/email/remote software. Updating analysts and customers.
Mar 2009 - Apr 2011
Software Support Analyst
Albany Software Ltd. Alton, Hampshire
Support Engineer - Albany Software Ltd. Alton, Hampshire – 2005 to 2009 - RedundancyResponsibilities: Answering phone to log and update incidents. Logging and assigning incidents from the Service Desk Online portal, linked with Support Works system. Diagnosing issues and resolving over the phone/email/remote software. Updating analysts and customers on.
Apr 2005 - Mar 2009
Team & coworkers
Colleagues at Invenias by Bullhorn
Other employees you can reach at invenias.com. View company contacts for 61 employees →
GC
Glen Chamberlain
Colleague at Invenias By BullhornReading, England, United Kingdom, United Kingdom
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PB
Peter Boakes
Colleague at Invenias By BullhornGreater Reading Area, United Kingdom
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JT
Jennifer Tomaselli
Colleague at Invenias By BullhornUnited States, United States
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SO
Sean Ogunde
Colleague at Invenias By BullhornReading, England, United Kingdom, United Kingdom
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TM
Thomas Moran
Colleague at Invenias By BullhornGreater Reading Area, United Kingdom
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RN
Rob Newcombe
Colleague at Invenias By BullhornEast Northport, New York, United States, United States
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CH
Christopher Hersey
Colleague at Invenias By BullhornReading, England, United Kingdom, United Kingdom
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JM
James Mays
Colleague at Invenias By BullhornColman, South Dakota, United States, United States
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IT
Invenias Test
Colleague at Invenias By BullhornEast Hampshire, England, United Kingdom, United Kingdom
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NL
Nyin Ling Phoon
Colleague at Invenias By BullhornWP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia, Malaysia
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Glen Chamberlain
Colleague at Invenias By BullhornReading, England, United Kingdom, United Kingdom
View →
PB
Peter Boakes
Colleague at Invenias By BullhornGreater Reading Area, United Kingdom
View →
JT
Jennifer Tomaselli
Colleague at Invenias By BullhornUnited States, United States
View →
SO
Sean Ogunde
Colleague at Invenias By BullhornReading, England, United Kingdom, United Kingdom
View →
TM
Thomas Moran
Colleague at Invenias By BullhornGreater Reading Area, United Kingdom
View →
RN
Rob Newcombe
Colleague at Invenias By BullhornEast Northport, New York, United States, United States
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CH
Christopher Hersey
Colleague at Invenias By BullhornReading, England, United Kingdom, United Kingdom
View →
JM
James Mays
Colleague at Invenias By BullhornColman, South Dakota, United States, United States
View →
IT
Invenias Test
Colleague at Invenias By BullhornEast Hampshire, England, United Kingdom, United Kingdom
View →
NL
Nyin Ling Phoon
Colleague at Invenias By BullhornWP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia, Malaysia
View →
2 education records
Owen Johnson education
Avce, Advanced Ict, Merit
Basingstoke College Of Technology
Gnvq, Intermediate Ict, Merit
Basingstoke College Of Technology
FAQ
Frequently asked questions about Owen Johnson
Quick answers generated from the profile data available on this page.
What company does Owen Johnson work for?
Owen Johnson works for Invenias by Bullhorn.
What is Owen Johnson's role at Invenias by Bullhorn?
Owen Johnson is listed as Technical Support Engineer I - TSE1 - (Tier 3) at Invenias by Bullhorn.
Where is Owen Johnson based?
Owen Johnson is based in Basingstoke, England, United Kingdom while working with Invenias by Bullhorn.
What companies has Owen Johnson worked for?
Owen Johnson has worked for Invenias By Bullhorn, Idox Group Plc., Voyager Recruitment Software, and Albany Software Ltd. Alton, Hampshire.
Who are Owen Johnson's colleagues at Invenias by Bullhorn?
Owen Johnson's colleagues at Invenias by Bullhorn include Glen Chamberlain, Peter Boakes, Jennifer Tomaselli, Sean Ogunde, and Thomas Moran.
How can I contact Owen Johnson?
You can use AeroLeads to view verified contact signals for Owen Johnson at Invenias by Bullhorn, including work email, phone, and LinkedIn data when available.
What schools did Owen Johnson attend?
Owen Johnson holds Avce, Advanced Ict, Merit from Basingstoke College Of Technology.
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