Glen Cook Email & Phone Number

California, United States

Remote

Worked with external client to uplift their CrowdStrike implementation including Dashboards, RTR scripts, automated workflow for ticketingProduced scripting for SOC 2 evidence gatheringWorked with Service Desk to troubleshoot escalationsCompelted a full uplift of the Windows Server Patching, including reporting.

United States

San Francisco Bay Area

Les Mills certified. BodyPump, BodyAttack, Sprint, RPM and Core instructor.

South San Francisco, California, United States

• Successfully completed projects involving migration to Azure Landing Zones from Legacy Subscriptions
• Facilitated migration to Cloud Network Vendor (Alkira), including transferring and migrating Cisco FW rules to PanOS policies
• Effectively managed Panorama and the Alkira Platform through Infrastructure as Code (IAC) using Terraform
• Implemented best practice standards for deploying Private DNS in Azure Network
• Implemented standardization of routing protocols and deployed SolarWinds for configuration management
• Managed Cisco DNA, including Cisco Switching and Cisco Wireless

San Francisco Bay Area

• Successfully transitioned network stack from Meraki to Juniper/Palo Alto, ensuring seamless connectivity and improved network performance.
• Implemented the Prisma SD-Wan solution across multiple branch offices, enhancing network efficiency and reducing downtime.
• Developed and maintained the Data Center Infrastructure Management and Asset Management system (Netbox), optimizing the layout and organization of MDF/IDF.
• Spearheaded the construction of the Terraform repository for efficient AWS management, utilizing S3 bucket backend for enhanced scalability and control.
• Provided exceptional third-level support, promptly resolving any networking inquiries and ensuring optimal network functionality.

Emeryville, California, United States

• Developed comprehensive short-term and long-term strategies and roadmaps for Systems and Networking.
• Managed AWS/On-Prem infrastructure using IaC methodologies.
• Designed and managed Multi Office/Cloud networking, including meeting the VPN requirements for remote workforce.
• Created annual budgets for Systems and Networking aligned with business needs.
• Successfully oversaw vendor management, including attending QBR's, ensuring adherence to SLA's, and negotiating contracts.
• Implemented Okta, MDM (Mac and Windows), and EDR for enhanced security measures.

San Francisco Bay Area

• Developed comprehensive short-term and long-term strategies and roadmaps for Systems and Networking.
• Managed AWS/On-Prem infrastructure using IaC methodologies.
• Designed and managed Multi Office/Cloud networking, including meeting the VPN requirements for remote workforce.
• Created annual budgets for Systems and Networking aligned with business needs.
• Successfully oversaw vendor management, including attending QBR's, ensuring adherence to SLA's, and negotiating contracts.
• Implemented Okta, MDM (Mac and Windows), and EDR for enhanced security measures.

San Francisco Bay Area

• Led project management for IT Systems/Network team.
• Served as escalation point for third level EUS and End point engineering teams.
• Built and designed monitoring and reporting solutions for Systems and Network devices using Zabbix, LibreNMS, and Foreman.
• Maintained on-call availability for 24/7 operations.
• Developed procedures and processes for the service desk to support new applications and services.
• Mentored local IT staff and interns in the use and basic troubleshooting of corporate systems.

San Francisco Bay Area

• Acted as primary contact and project manager for all IT systems, including phone and other office services, within a larger GOE team.
• Coordinated the ordering, delivery, and installation of equipment at 12 remote sites worldwide.
• Oversaw and managed onsite contractors for service installations.
• Served as the interface between contractors and the Project Manager.
• Provided regular project updates to management, effectively communicating project risks and outlining mitigation strategies.
• Documented the entire GEO build process from inception to completion, facilitating the transition from internal resource to external contractor installation.

San Francisco Bay Area

• Successfully managed a Global CUCM cluster comprising of 8900 handsets and 3 interconnected clusters.
• Expertly administered a diverse range of PRI/ISDN and SIP connections to multiple global telecommunication vendors.
• Efficiently oversaw a Global CUC cluster with approximately 7000 subscribers.
• Collaborated with the Engineering team to implement SIP CUBE connections and upgrade to 8.5 CUCM, contributing to project success.
• Led a documentation project to centralize and consolidate all Networking team documentation using corporate Google Sites and Google Drive.
• Proficiently managed core and access layer switching and routing for the Global network, including dynamic routing with OSPF and a private MPLS cloud utilizing BGP.

Greater Nashville Area, TN

• Escalation point for third level support desk issues
• After hours on call for 24/7 operations
• Management of Cisco Call Manager (CUCM)
• Management of Cisco Unity Connection (CUC) clusters
• Management of new Cisco Unified Presence (CUPS) cluster
• Management of new Cisco Unified Contact Center Express (UCCX)

Melbourne, Australia

• Escalation point for third level support desk issues
• After hours on call for 24/7 Operations
• Management of Cisco Call Manager (CUCM) clusters
• Management of Cisco Unified Contact Center Express (UCCX)
• Supporting and configuring Cisco Call Manager. Including setting up new sites and configuring hunt groups, Cisco voicemail, call routing between sites. ○ Includes support for approx 5500 handsets spread across approx 5.
• Producing documentation and procedures for Adds, Moves and Changes (MAC’S)

Melbourne, Australia

• Escalation point for third level support desk issues
• Installation and design of new Cisco Call Manager (CUCM) clusters
• Installation and design of new Cisco Unity Connection (CUC) clusters
• Installation and design of new Cisco Unified Presence (CUPS) cluster
• Installation and design of new Cisco Meeting Place express (CMPX) clusters
• Supporting and configuring Cisco Call Manager. Including setting up new sites and configuring hunt groups, Cisco voicemail, call routing between sites.

Brisbane, Australia

Management of Cisco UC Products, CUCM, CUCWindows AD ManagementCisco Switching and Router managementWAN networking

Brisbane, Australia

Web programming and development (HTML, JSP, Java)Web project supportUnix system administration (FreeBSD)Web Server installation, configuration and support(Apache, Tomcat)Development of a Learning Management System with ateam of Library staff written in PHP and with a MySQL backend

Ccna Voice, Cisco Voice

Working towards CCNP Voice. Currently obtained my CAPPS with a goal of obtaining my CVOICE before the end of the year.

Diploma Of Infomation Tech, Network And System Administration/Administrator