performing site management responsibilities, managing cashiers, submitting deposits for Federal Reserve, inputting and processing cash and change orders • Partnering and performing work duties with many of different sites such as Department of Consumer and Regulatory Affairs, Department of Motor Vehicles, Central Collection, Real Property, Tax and Revenue, Ticket Servies, Saint Elizabeth Hospital, Department of Health, University of District of Columbia, and DCIAA and OSSE. • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Provided primary customer support to internal and external customers. • Collected and analyzed customer information to prepare product or service reports. •accountability for all irregularities in balancing days' work and assures all financial transactions . • Updated account information to maintain customer records. • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions. • Educated customers about billing, payment processing and support policies and procedures. • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates. • Staying alert on detect of counterfeit money and exercising extreme care in the custody of all tenders • maintaining inventory scanning documentation and payments into multiple systems; processing and disbursing cash items, reconciling documents, updating files, creating written correspondences using word, creating reports using excel Receiving and processing bulk deposits; and proofing and validating receipts to journal entries and reconciling discrepancies using excel, finding discrepancies with payment taken in perform tracking, disbursement of cash and reconciliation of all documents • Followed-through on all critical inter-departmental escalations to increase customer retention rates. Reviewed information given

Supervise the activities of the teller’s operations area by assigning work, answering questions, problem solving, assisting with complex transactions and sensitive member relations problems, explaining policies and procedures to members. • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services. • Ordering the cash from the federal Reserve, verifying cash received, filing teller cash orders, maintaining full vault security and balancing vault cash, and preparing deposits or shipment to branch banks or the Federal Reserve Bank. • Approving all transactions that may need a supervisor override such as refunds, voids, complex customer account issues. • Verified amount of cash in cash drawer against day's receipts, quickly identifying errors • Investigate teller losses and institute corrective measures. • Ensure staff is trained and cross-trained in all phases of their particular job to ensure quality service to the members • Perform monthly and annually audits of the inventory, cash, and teller draws. • Replenished ATM funds in empty canisters prior to validation process. • Executed wire transfers, stop payments and account transfers. • Established rapport with new clients to increase satisfaction and loyalty. • Maintain a highly motivated, well- trained staff • Evaluate the job performance of subordinates • develop, apply, and evaluate policies and procedures for the department • Monitor the inventory of supplies in the teller and commercial departments • Processing bulk deposits for external and internal customers, and businesses • Staying alert on detect of counterfeit money and exercising extreme care in the custody of all tenders Analyze customer accounts to determine whether it is considered delinquent Prepare and send notifications of payments past due Assist customers in finding a way to meet financial obligations without getting further behind