Glenda Alvarez Email & Phone Number

Austin, Texas

-Responsible for installation, configuration, troubleshooting, repairing, and maintaining Desktops, Laptops, and Thin Clients for 10 branches of a financial institution and the specialty group RMA (Remote Member Assistance). Configure and maintain peripheral devices such as printers, scanners, keypads, telephones, and cameras. Notify and support industry contractors on specific issues or “higher level” repairs.-Assist other IT team members with software upgrades, installation and testing of new devices, and configuring, troubleshooting, and maintaining Cisco DMPs and network equipment. Also, support troubleshooting and maintaining Server and Storage systems that are used to transmit and backup financial records of our members and the daily business of our institution.-Communicate with branch managers helping them solve any issues related to the information technology in their building. Sustain a well-organized and stocked supply inventory cutting down response time for issues that require replacement of parts. Constantly learning new technologies and regulations related to the financial realm.

Austin, Texas

-Diagnosed, repaired, maintained, and tested Servers, Workstations, Desktops, Laptops, and Storage platforms in a factory setting. Maintained high marks of zero quality defects on systems touched and a low return rate on repaired systems while still continuing a high turn-over rate of failures on the repair bench. Monitored hundreds of systems in an automated software download and testing process determining what technicians looked at what issues.-Assisted Engineering and New Product teams in the development, manufacturing, and validation of the last 5 new generations of computers. Helped teams identify worldwide issues related to product defects, design failures, and conflicts between hardware and software. Aided in customizing customers’ orders by verifying special design specifications.-Trained new team members and cross trained other area team members in all aspects of my position. Coached new employees in an out-of-state factory bring up. 1 of 3 team members to be chosen to be a lead for either of the 2 different repair areas on the manufacturing floor. Familiar with operating software like Windows 2007 and Red Hat, Microsoft Office programs, Ghost Software, and Windows Base Testing Software.

Worldwide

-Responsible for maintaining and repairing the F-16 and F-117 Fighter Aircraft for assigned squadrons, keeping aircraft at a worldwide mission readiness status at all times. Specialized in flight control systems and became proficient in communication, navigation, and weapons systems. Maintained and repaired support equipment, testing tools, and navigation and targeting devices.-Assisted Engineers in designing and testing new systems and upgrades to existing systems for aircraft. Redesigned and improved Flight Control Maintenance Manuals. Trained new Airmen on the repair of assigned aircraft and managed training and schooling records for team members.-Certified Asset Management Technician that tracked support equipment and tools with 0 tools and equipment lost or missing. Appointed technician that debriefed pilots acquiring information about their missions. Recorded information to maintain pilot’s flight status and supplied maintenance personnel with needed data for aircraft repair.