Glenda Vale Email & Phone Number

Funchal, Pt

New York

❯ Maintain direct ownership of up to 30 of our clients, including being main point of contact for all communications, delegating tasks across internal teams and driving strategy❯ Launch and manage Amazon campaigns through Quartile’s AI software, taking full responsibility for the success and promotion of new campaigns, and identifying opportunities to meet business goals.❯ Explore opportunities for increasing ad budgets and expanding into new channels such as Google Search, Google… Show more ❯ Maintain direct ownership of up to 30 of our clients, including being main point of contact for all communications, delegating tasks across internal teams and driving strategy❯ Launch and manage Amazon campaigns through Quartile’s AI software, taking full responsibility for the success and promotion of new campaigns, and identifying opportunities to meet business goals.❯ Explore opportunities for increasing ad budgets and expanding into new channels such as Google Search, Google Shopping, Social, Bing, Walmart, DSP, etc. Show less

Funchal, Portugal

❯ Planning 3D projects in real time with clients;❯ Customer and order portfolio management;❯ Extensive knowledge of material, design and product range;❯ Creative development of the use of spaces and solutions for home furnishing and interior design;❯ Services provided in English, Spanish, French and Portuguese;❯ Responsible for monitoring user experience, action plans and feedback.

São Paulo, Brasil

❯ Responsible for global support for English-speaking Binance customers, focusing on account functions and related services;❯ Served more than 1200 customers, reaching a notable average satisfaction rate of 97%, demonstrating exceptional skills in dealing with user needs and expectations while interacting with the interface;❯ Developed an in-depth understanding of users' feelings and needs, further improving the quality of care provided;❯ Conducted daily practices with… Show more ❯ Responsible for global support for English-speaking Binance customers, focusing on account functions and related services;❯ Served more than 1200 customers, reaching a notable average satisfaction rate of 97%, demonstrating exceptional skills in dealing with user needs and expectations while interacting with the interface;❯ Developed an in-depth understanding of users' feelings and needs, further improving the quality of care provided;❯ Conducted daily practices with CRM systems and KPI analysis, ensuring a data-driven approach and constantly improving service results;❯ Improved empathetic communication skills, intercultural understanding and emotional control to provide positive interactions even in challenging situations.❯ Highlight for obtaining the best CSAT (Customer Satisfaction Score) evolution for 2 consecutive months, reaching TOP 1 in the service line in English, among more than 500 agents.❯ I actively collaborated with other areas of the company to clarify doubts and help in the continuous improvement of the customer experience across the platform. Show less

Goiânia, Goiás, Brasil

❯ Achieved more than 10% progression in the lighting section, resulting in meeting the sales team's goals and obtaining variable compensation after 5 years of unsatisfactory results from team.❯ Strategic and customer-focused leadership contributed to over 30% progression in sales during the challenging pandemic years of 2020 and 2021.❯ Implemented a plan to readjust the hardware section, including optimization of store space, micro and macro merchandising, in addition to… Show more ❯ Achieved more than 10% progression in the lighting section, resulting in meeting the sales team's goals and obtaining variable compensation after 5 years of unsatisfactory results from team.❯ Strategic and customer-focused leadership contributed to over 30% progression in sales during the challenging pandemic years of 2020 and 2021.❯ Implemented a plan to readjust the hardware section, including optimization of store space, micro and macro merchandising, in addition to offering training to the sales team, resulting in a 22% increase in sales.❯ Promoted a talented salesperson to the position of coordinator, actively collaborating in training on analytical management of indicators and team leadership.❯ Efficient inventory management resulted in a reduction of more than 400 thousand reais in unproductive inventory, achieved through direct negotiations with suppliers, significantly reducing capital amortization on inventory.❯ Significant improvements were achieved in sales positions at the Brazilian level in the lighting (10 positions) and hardware (12 positions) sections, in addition to delivering positive operating results and Ebtida for these sections.❯ Successfully led 2 section renovations and 18 redeployments of product families, totaling more than 120 linear meters of exposure, resulting in a better customer experience and increased sales of product families.❯ Founded the 5th largest official Instagram profile of Leroy Merlin, creating a clear and engaging content strategy for retail.❯ Established partnerships with 52 construction and design professionals in the Goiânia region, resulting in more than 83 lives/workshops for clients, creating a solid relationship with the public and reaching more than 35 thousand followers with more than 1020 publications.❯ Trained and developed the commercial team to work in social media, contributing to the continuous growth of the profile and strengthening of the Leroy Merlin brand in the digital scenario. Show less

Goiânia, Goiás, Brasil

❯ Reached 1st position in Brazil for sales and progression above 120% in the product family "Bathroom coordinated accessories" in which I developed a project for the commercial redeployment of the product family based on user research and improvement of the knowledge of the sales teams, after analyzing and diagnosing the data;❯ After presenting the project and approval by the regional and store directors' board, I was promoted to commercial manager.

Brasília E Região, Brasil

❯ Developed and implemented an innovative system that resulted in an impressive increase of more than 80% in the finance team's productivity. This system allowed the generation of 14 analyzes of important data for the business, providing essential daily information for the decision-making process of sales leaders;❯ Regional recognition: I was widely recognized throughout the midwest region for the significant improvements in the management of indicators in the financial area of CDD… Show more ❯ Developed and implemented an innovative system that resulted in an impressive increase of more than 80% in the finance team's productivity. This system allowed the generation of 14 analyzes of important data for the business, providing essential daily information for the decision-making process of sales leaders;❯ Regional recognition: I was widely recognized throughout the midwest region for the significant improvements in the management of indicators in the financial area of CDD Brasília. My hard and efficient work culminated in achieving 2nd place in the 2018 Best Practices program;❯ Audit excellence: Under my leadership, CDD Brasilia achieved the best financial management positions in the 2018/2 audit among all CDDs in Brazil. This was possible thanks to the implementation of my indicator analysis tool and the adoption of meetings in the Agile model, which allowed for a more efficient monitoring of indicators by the entire financial team. Show less

Brasília E Região, Brasil

❯ Successfully delivered creative office decoration with a focus on collaborative spaces;❯ Led the renovation and painting of the customer service area;❯ Demonstrated skills in finishing 3D printing projects, including sanding, painting, and varnishing;❯ Achieved the successful delivery of 24 trophies for the Brazilian Army through 3D printing;❯ Spearheaded business development efforts to secure new partners, clients, and event opportunities;❯ Served as a… Show more ❯ Successfully delivered creative office decoration with a focus on collaborative spaces;❯ Led the renovation and painting of the customer service area;❯ Demonstrated skills in finishing 3D printing projects, including sanding, painting, and varnishing;❯ Achieved the successful delivery of 24 trophies for the Brazilian Army through 3D printing;❯ Spearheaded business development efforts to secure new partners, clients, and event opportunities;❯ Served as a prominent representative of the maker culture in Brasília and surrounding areas, notably participating in the Maker Day at Thomas Jefferson. Show less

Brasília

❯ Application International trade research methodologies❯ Export/import feasibility analysis.❯ Detailed projects with economic, logistical and competitive feasibility study❯ Internationalization study of products or services by Brazilian entrepreneurs❯ Finalization and presentation of the project to the client (Delivery of 3 complete projects)❯ Learning in business management

Brasília E Região, Brasil

❯ I have translated three entire MIT (Massachusetts Institute of Technology) courses in public management from Spanish to Portuguese. This demanding endeavor has allowed me to delve deep into the complexities of the subject matter and showcase my expertise in providing accurate and high-quality translations.

Brasília E Região, Brasil

❯ Distance education coordination❯ Service to servers❯ Solutions for access and training problems❯ Reports for public servants on the institution's platforms

Bachelor Degree, International Relations, 4.38/5.0

❯ Building a more empathetic, holistic and human view of the world and people ❯ Literature in foreign languages (English, Spanish.

Bachelor Degree, Design

❯ Interior design theory combined with commercial management practice for these product lines at Leroy Merlin ❯ Classes ranging.

Técnico Em Informática Para Internet, Informática

❯ High school integrated with the technical course in computer technology for the internet ❯ Web and software development (frontend.