Glenda Saint John Email & Phone Number

• evasys is the market leading supplier of survey and evaluation solutions to universities and related institutions in the UK and Ireland. It provides a holistic, integrated, end-to-end survey process that revolutionises.
• We genuinely partner with customers, focussed on the long-term relationship
• We actively lead the business process re-engineering required for change
• We fully engage with and contribute to institutional culture change
• Implementation is led by experienced project managers who have actually worked at the coalface in universities
• We provide dedicated Integration Leads who actively work with institutional IT teams to minimise their resource and time contribution

Remote

York, England, United Kingdom

• Ensured effective and efficient delivery of professional programme support to the Schools through the leadership and management of the School Administration Unit.
• Understood and balanced the needs of academics, Schools, Directorates and University, allocating resources appropriately and flexibly to ensure efficient administrative structures, systems and processes were in place.
• Worked alongside senior academic colleagues to influence and inform strategic and operational planning across the Schools and ensure the professional, administrative support dimension is represented.
• Worked with senior academic colleagues in the Schools and the University’s Academic Leadership Team to determine strategic priorities.
• Allocated resources and responsibilities across the unit, encouraging and contributing to continuous improvement, enabling cross team working and actively delivering administrative support alongside team members.
• Worked closely with colleagues in Directorates ensuring effective communication exchange, joined up approaches and delivery of complementary services.

York, United Kingdom

• Review and analyse University business processes and identify potential improvements enabled by the application of technology.
• Facilitate business process transformation with stakeholders and user groups through workshops, meetings and interviews, including mapping as-is and to-be business processes.
• Work with end users to determine business needs for new or enhanced systems or applications.
• Facilitate User Acceptance Testing and assist with preparation for successful deployments e.g. liaison with trainers, key stakeholders and end users.
• Assist with the implementation and running of the PMO.
• Project Management of both Information Learning Services and cross-University projects.

Faculty Of Education And Theology

North Of England

• Provide sales and account management services across current client database
• Responsible for re engaging former clients and developing current client relationships
• Identification of and penetration into routes to market across the region.
• Targeted to develop revenue, direct P&L responsibility for generating £350,000 in 2012/13
• Maintain Business Development/Partnership arrangements with re-sellers across the region.
• Promotion, marketing and product sales at major educational conferences

York & North Yorkshire

Area Wide Prospectus/Common Application Process,; /CAP budget management on behalf of North Yorks stakeholdersStrategic advice and guidance to AWP providers for full content contributionNorth Yorkshire and York Post 16 CAP roll outAWP/CAP software supplier contract managementCross border relationship managementStakeholder briefings and reportsAWP/CAP.

Consortium operational annual plan management Consortium budget managementBusiness partner relationship managementSupport and guidance of long term strategic planning Employer engagement Key achievements:Exceeded employer engagement and learner intervention targetsCreated and facilitated key sub-groups to bring partners togetherIntegrated 14 -19 agenda.

Productivity and quality assurance KPI implementationChange managementSystem and processing procedural reviewsDepartment service level monitoring and business capacity planningKey achievements:Designed and introduced new productivity process to the team, significantly improving performanceImplemented Quality Assurance measures for scanning and indexing.

Team Performance Management and coachingCall monitoring for FSA complianceEscalated complaint resolutionMI analysis

Respond & resolve customer queriesPolicy housekeeping - amendments, policy registration1st point of contact complaint resolutionCard loss reporting

Ba Hons, Human Movement, Dance, Recreation Management; Education & Community Studies

Activities and Societies: Clubs and Societies Officer (final year) Musical Production Society, British Student Korfball Team,

A Levels, History, Geography, Art

Activities and Societies: Netball, Hockey, Justice and Peace Society

Education record

O Levels, Maths, English Lang, Engish Lit, Geology, History, Geography, Art, Re

Activities and Societies: Netball, Hockey, County Athletics team,