A committed and proven Customer Experience professional; vastly experienced in digital technology working within a target driven, fast paced, high performance sales & service sector. An excellent company representative and communicator, with strong commercial experience in a multi-channel environment. Confident in dealing with stakeholders as well as suppliers.I am motivated to bring change and enhance the online customer experience through the use of technology. Question conventional thinking to come up with new solutions to everyday challenges.I have 10 years experience with various eCommerce platforms:Deployed Live Chat in more than 5 countries handling over 3.5 million chats a year. Through A/B testing and deployment of chat on the correct area's of the customers web journey I have managed to increase conversion as well as average booking value by chat assisted bookings. NPS has increased due to overall customer experience by our online chat teams.Deployed FAQ/Knowledgebase software with over 4 million interactions over 3 different markets, with a self service rate of more than 95%. Owner of crisis management pages, allowing us to update our customers in real time of any world events, or situations which may affect customer holidays.Facebook AI bot implementations.Experience in RightNow, Zendesk, Desk, Eptica, nanoRep, Kampyle, Feefo, Qubit, Hotjar, Yext, Live Person, BoldChat, Google Analytics and GMB.