Please complete the CAPTCHA to continue
A concise factual answer block for searchers comparing this professional profile.
Mark Dawson is listed as Support and Services Consultant at evasys Surveys and Evaluations at evasys Surveys and Evaluations, a company with 7 employees, based in Grangemouth, Scotland, United Kingdom. AeroLeads shows a matched LinkedIn profile for Mark Dawson.
Mark Dawson previously worked as Support and Services Consultant at Evasys Surveys And Evaluations and Customer Experience Executive at Thomas Cook Group. Mark Dawson studied at Grangemouth High School.
This section adds company-level context without repeating Mark Dawson's masked contact details.
Review company-level records connected to Mark Dawson before choosing the right outreach path.
A committed and proven Customer Experience professional; vastly experienced in digital technology working within a target driven, fast paced, high performance sales & service sector. An excellent company representative and communicator, with strong commercial experience in a multi-channel environment. Confident in dealing with stakeholders as well as suppliers.I am motivated to bring change and enhance the online customer experience through the use of technology. Question conventional thinking to come up with new solutions to everyday challenges.I have 10 years experience with various eCommerce platforms:Deployed Live Chat in more than 5 countries handling over 3.5 million chats a year. Through A/B testing and deployment of chat on the correct area's of the customers web journey I have managed to increase conversion as well as average booking value by chat assisted bookings. NPS has increased due to overall customer experience by our online chat teams.Deployed FAQ/Knowledgebase software with over 4 million interactions over 3 different markets, with a self service rate of more than 95%. Owner of crisis management pages, allowing us to update our customers in real time of any world events, or situations which may affect customer holidays.Facebook AI bot implementations.Experience in RightNow, Zendesk, Desk, Eptica, nanoRep, Kampyle, Feefo, Qubit, Hotjar, Yext, Live Person, BoldChat, Google Analytics and GMB.
Company context helps verify the profile and gives searchers a useful next step.
A career timeline built from the work history available for this profile.
Edinburgh, United Kingdom
evasys is the market leading supplier of survey and evaluation solutions to universities and related institutions in the UK and Ireland. It provides a holistic, integrated, end-to-end survey process that revolutionises institutions' approaches to collecting feedback and achieving actionable insights.www.evasys.co.uk
Falkirk, United Kingdom
Ensuring customers get the right Customer Experience when browsing online.Improving our online customer experience by looking after LiveChat, online feedback tools, Support Pages and other various touch points.Through various projects I have reduced call volumes into the contact centre by 20% while still allowing our customers to contact us. This was.
Day to day operations of RightNow CRM.RightNow Site/Interface CreationRightNow Agent TrainingCRM Trouble Shooting
Other employees you can reach at evasys.co.uk. View company contacts for 7 employees →
Bruce Johnson
Colleague at Evasys Surveys And EvaluationsLondon, England, United Kingdom, United Kingdom
View →
PK
Przemyslaw Krawczyk
Colleague at Evasys Surveys And EvaluationsLondon, England, United Kingdom, United Kingdom
View →
GS
Glenda Saint John
Colleague at Evasys Surveys And EvaluationsYork, England, United Kingdom, United Kingdom
View →
TA
Tariq Ali
Colleague at Evasys Surveys And EvaluationsLuton, England, United Kingdom, United Kingdom
View →
JM
Joseph Mahon
Colleague at Evasys Surveys And EvaluationsYork, England, United Kingdom, United Kingdom
View →
ME
Marie Elgie
Colleague at Evasys Surveys And EvaluationsLeeds, England, United Kingdom, United Kingdom
View →
Quick answers generated from the profile data available on this page.
Mark Dawson works for evasys Surveys and Evaluations.
Mark Dawson is listed as Support and Services Consultant at evasys Surveys and Evaluations at evasys Surveys and Evaluations.
Mark Dawson is based in Grangemouth, Scotland, United Kingdom while working with evasys Surveys and Evaluations.
Mark Dawson has worked for Evasys Surveys And Evaluations, Thomas Cook Group, and Thomas Cook.
Mark Dawson's colleagues at evasys Surveys and Evaluations include Bruce Johnson, Przemyslaw Krawczyk, Glenda Saint John, Tariq Ali, and Joseph Mahon.
You can use AeroLeads to view verified contact signals for Mark Dawson at evasys Surveys and Evaluations, including work email, phone, and LinkedIn data when available.
Mark Dawson studied at Grangemouth High School.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contactsCheck these profiles if this is not the Mark Dawson you were looking for.
View similar profiles
