Glenda S. Harris Email & Phone Number

Forest Park, Georgia, United States

Henry County

Impacted 4,000 students in Henry County through community events and in-school direct services. Increased brand awareness through strengthening community relationships. Secured resources and funding to further the organization’s mission to “surround students with a community of support, empowering them to stay in school and achieve in life.” Strengthened the partnership with the Henry County School system resulting in $30,000 funding for expansion of services. Responsible for employee development to elevate them to success and empower them to accomplish the mission. Incorporated site status reports during monthly board meetings; bridging the board to direct services provided to students. Created a wholistic approach to connect students, the board, the community and donors. Recommended for the position of executive director after making significant contributions as the interim executive director. Organizational Enhancements:Of students that receive targeted support for the 2017-2018 school year:98.1% high school students stayed in school97.4% high school seniors graduated$379,750 college scholarships awarded to graduating seniors29 out of 38 graduating seniors received acceptance to college

Receive and review invoices and supporting documents for accuracy. Identify and resolve discrepancies. Compile and submit financial reports for reimbursement. Monitor receivables and reconcile accounts. Maintain historical financial documents. Create procedural documents to maintain accuracy and efficiency.

Henry County

Recommended by the board to be promoted to the interim executive director to advance and better position the organization Organizational Enhancements:Of students that receive targeted support for the 2016-2017 school year:98% high school students stayed in school92% high school seniors graduated$140,000 college scholarships awarded to graduating seniors12 out of 12 graduating seniors received acceptance to college

Brought strategic structure to the organization. Organized and supported the executive director resulting in the elevation of the organization in the community. Overhauled and refined the organization’s metrics through the utilization of Microsoft Office Suite and QuickBooks, which resulted in greater data integrity.

Greater Atlanta Area

Compiled and transferred data from Microsoft Word documents to Excel. Conducted extensive research to update documents and ensure accuracy. Updated master database for CEO. Provided support for executive office staff and monitored phone system.Developed and implemented procedures to process internal and external donation requests. Created a tracking system to improve efficiencies and monitor corporate giving. Processed Oracle reimbursements. Established reports to identify trends and meet budget requirements. Fostered the relationship between staff, business partners, and the community through open communication.Tracked food distribution costs, media coverage value, and travel expenses for restaurant grand openings. Analyzed data to identify discrepancies and inefficiencies. Determined the source of discrepancies and created processes to increase efficiencies. Provided administrative support for the Public Relations team, which included coordinating travel arrangements, scheduled meetings for individual team members, coordinated department meetings, and hosted guests. Coordinated team projects and events. Supported the Executive Administrator in an overflow capacity.

Fayetteville, Georgia

Collaborated with the restaurant’s operator and corporate marketing team members to create effective promotions. Organized and executed robust family centered activities, and partnered with local schools and businesses on fundraisers and events to build a strong community. Evaluated restaurant appearance and made necessary changes to create a welcoming and comfortable atmosphere. Conducted sampling of products served to ensure high quality was maintained. Effective marketing strategies provided an increase in sales over the previous years.Assisted with opening, closing, and managing the restaurant, including processing new employees, submitting payroll, and calculating end of day receipts and deposits. Created and documented restaurant procedures to streamline responsibilities and improve efficiencies.

Greater Atlanta Area

Collaborated with the general manager and center managers to gain an understanding of the organization's focus. Conducted extensive training and daily coaching for managers and service representatives to increase knowledge of the company’s products and services and strengthen customer service skills to retain existing customers. Training was delivered and supported for various centers in Tennessee and Georgia. Immediate success was observed at each location, as represented with an individual increase on customer service ratings from 75.26% to 81.15% and the team increased from 82.84% to 83.32%. Worked with center managers and coaches on mapping a career path in a changing environment. Created motivational activities to build relationships and create an atmosphere of trust. Analyzed processes to identify gaps; created and implemented improvements to increase customer satisfaction and center results. Served as a subject matter expert with various business owners and functional experts from other departments. Conducted a root cause analysis on executive appeals and Public Service Commission complaints. Met with interdepartmental executives to determine the responsibility of the process breakdowns and created improvement plans to close gaps. As a result of the research initiative, our center’s responsibility for root cause and additional process breakdowns decreased by 50%. Collaborated with the general manager, center manager, coaches and service representatives to create and implement a plan to restructure and cross train 43 reps over 40 work streams, which in turn created more flexibility with work distribution and increased efficiency. One team experienced such marked improvement that it enabled them to receive incentive payout for the first time that year. The improved efficiency of the team resulted in the completion of a special project saving the company approximately $300K.