Glen Harber Email and Phone Number

Oversee and manage the Mini MBA Learning Management System: defining user roles, training new team members on LMS, reviewing new features as they would apply to users, multi-tasking requests and technical support.• Work closely with both the Group Director of Digital Learning and Group Brand Director to support our learning services including our individual and bespoke online courses within Mini MBA, to include the Mini MBA in Marketing, Mini MBA in Brand Management and Mini MBA in Management courses. I also work closely with the Online Learning Executive to ensure services run smoothly.• Regularly report an aggregate view on customer services across our online learning courses around volumes, revenue and key issues.• Manage Customer Support for Corporate Subscribers and ensure that they are receiving a high level of service from our online courses.• Liaise closely with the relevant teams around launch, renewal and any issues or concerns around Customer Service or Support• Identify and communicate Customer/Client issues and concerns where appropriate.• Liaise with the Internal Teams to identify opportunities for improve service, performance and efficiencies• Support Group Director for Digital Learning with platform development and other technical projects as required.• Manage course content across all Mini MBA courses.• Support the team with ad-hoc video and podcast edits as needed.• Provide backend management and maintenance on Vimeo.• Manage the Drupal platform set up for each intake.• Provide technical management and general maintenance on Freshdesk.• Archive final user data (progress reports) after each course conclusion.• Provide regular reports to clients using our Client Reporting Automation• Establish the Mini MBA series timetable for each intake.• Manage operations and enrollment.• Manage proactive operational updates and planning with course professor.• Manage Q&A production with professor each Friday during course delivery.

Throughout my time at Clickstay I helped increase the holiday property rental company’s revenue by over eight percent, consistently retained clients and raised our Feefo customer service rating. This was achieved by earning the trust and respect of our clients through our multiple channels of communication, providing and selling our property rentals, responding quickly to requests to gain and close the sale, and make successful suggestions to improve the website for greater ease of use for our clients. I also managed the celebration of office birthdays.

During my employment at M Culinary Concepts I managed several large events on behalf of key company clients (corporate and non-corporate). This included invoicing and developing successful chains of outsourcing, to provide on all aspects required for events. I also pitched for new business frequently as part of our business development team initiatives, presenting prepared and planned proposals to clients, ensuring they understood the success of our organization in providing excellent service.

I was responsible to coordinate all administration processes for internal and external event as according to company operating procedures. This included placement ordering, system recording (CRM), cross department communication and external client communication. My role also included regular management of the sales manager’s diary and invoices as well as front office reception area, including greeting guests, ordering supplies and recognising office birthdays.

My duties included:• Provided bar service in a fast paced work environment• Worked with servers, bussers, and barbacks as a team to give guests a memorable experience• Gained a regular customer base through friendly yet professional relationships• Maintained accurate inventory and excellent cash handling• Assisted with set-up and break down of bar on a daily/nightly basis

My duties included:• Completed bar service for cocktail servers on casino floor• Assisted servers and porters with glassware, stocking, and cleaning nightly• Maintained a positive work environment for all involved-• Accurately poured liquor according to company standard• Provided assistance to guests as needed.

I provided administration services to the general public, encompassing FedEx, UPS and USPS shipments worldwide. I was also performed state accredited notary duties (powers of attorney, mortgage deeds and document certification). I also trained new staff on company policies and procedures, along with cash checking/money ordering

For 7 years, I was an Assistant Manager with an independent bookseller in the USA from 1999-2006. During this time, I worked closely with the Store Manager to coach, guide and train booksellers, as well as create and implement new procedures. I was able to motivate booksellers to these new procedures with my enthusiasm and adaptability. I created and maintained a spreadsheet database of inventory for the music that we sold. I enjoyed working with customers and achieving sales results by forging and keeping a solid customer base. My time management, prioritisation and customer service skills through superb verbal and written communication were impeccable and I handled everyday pressures with ease. I met all deadlines that were set. I understand retail well, can read financial reports and invoices and have a thorough comprehension of IT, numeracy and social media.