Glen Johnson Email & Phone Number

Hobart, Tasmania, Australia

The Head of Experience Design role is dedicated to enhancing client satisfaction, retention, and expansion across various segments such as advisers, investors, members, and employers at Insignia Financial, an ASX Top 200 company and a prominent Australian wealth manager. Key Objectives:1. Develop user-friendly experiences for essential segments.2. Cultivate Human-Centred Design expertise by leading an experience design team, fostering company-wide proficiency.3. Address CX, UX, and UI needs for stakeholders encompassing product, marketing, and digital teams.4. Integrate experience design into the vision and strategy, championing design thinking.Responsibilities:Transform Critical Customer Journeys:- Diagnose: Identify high-priority journeys aligned with value and business needs.- Design: Utilise Design Thinking to create impactful, scalable experiences.- Deliver: Collaborate for maximum impact, using insights and metrics for lasting success.Lead Client Experience Team:- Leadership: Mentor the team in experience design and delivery.- Team Development: Manage structure, recruitment, training, and evaluations.- Research and Co-design: Plan and execute customer research, refining solutions.Lead User Experience Design:- UX Design: Craft artefacts aligning with business needs through research.- Qualitative Research: Provide insights for iterative improvements.- Decision-Making: Guide prioritisation aligned with business vision.- Contribution to KPIs: Support objectives and feature delivery KPIs.- Thought Leadership: Lead discussions, workshops, and retrospectives.- Continuous Improvement: Instil a culture of improvement.- Design Maturity: Develop reusable assets and evidence-based approaches.- User-Centric Approach: Demonstrate user-centric behaviours.- CX/UX Advisory: Advise on enhancing client experiences.In summary, this role shapes journeys, nurtures teams, and leads experience design to drive Insignia Financial's success.

Hobart

IOOF is a top 100 ASX company helping Australians achieve financial independence.Glen is responsible for defining and driving the IOOF user experience strategy, and leading a team of UX specialists through research, interface design and implementation across richly featured financial services platform technology; ultimately to support the platform strategy roadmap.The role strives to ensure that the business builds the right thing, the first time, wherever possible. This reduces technical and design debt, and decreases time to market, while also increasing end user satisfaction. This requires exceptional leadership and vision, great stakeholder engagement, technical and creative competence, and the commercial discipline to navigate the myriad of enterprise-grade constraints and opportunities.Glen takes pride in the following key responsibilities:• Overseeing team members' career development• Facilitating mature and dependable design thinking as a service• Being a diligent cornerstone in the platform delivery mix • Working with product managers to prioritise and develop solutions within time commitments.• Obtaining and utilising customer feedback and research findings• Constantly re-evaluating and iterating on user interfaces; including the development and implementation of product measurement and success indicators.• Championing design consistency and grace-at-pace with atomic design systems through the IOOF Global Experience Language• Fostering knowledge management processes to underpin business continuity and vision backlogs• Helping to set and maintain impeccable standards for digital experiences by overseeing our design systems and processes.• Ensuring that the UX team maintains a reputation as a centre of excellence within IOOF and a significant contributor to customer acquisition and customer loyalty.

Sydney

Six Faces Pty Ltd is a developer, licensor and operator of interactive games underpinned by wagering concepts and wagering markets.Based in Sydney and Hobart Australia, Six Faces' formidable force of individuals, ideas, and intellectual property are being applied at a critical point in the development of the online gambling and social gaming industries.The tension between social gaming and traditional internet gambling represents a huge opportunity for wagering operators. By working beyond the confines of traditional wagering ideas Six Faces brings exciting and innovative solutions to the fastest growing segment of the gambling industry.Glen leads user experience design for the Six Faces flagship wagering product. Key aspects of this work are: UX methodology driven plans such as use cases and user stories, product blue-sky planning and opportunity expansion, behavioural analysis, test driven design, digital marketing strategies, platform integration, player engagement modelling and customer acquisition plans. Glen's work also crosses into business strategy, commercialisation planning, pitching and project consulting.Six Faces took the World stage as a Start-up LaunchPad Finalist at the European iGaming Conference in 2013 in Barcelona. Swopstakes and Six Faces were awarded 2nd place in the competition and were commended for product innovation and user interface excellence.Swopstakes recently won the inaugural 2015 Innovators Circle at Innovate Racing in Tucson Arizona.

Hobart

EVOLVR is a boutique digital transformation consultancy.As founder and principal consultant Glen works as a 'digital curator' to help high growth businesses and exciting start-up ideas leap to the next level.Glen's typically working on product commercialisation, digital transformation, and creating exceptional user experiences in digitally led environments.Recent project work has involved blue-chip financial services, professional services bodies, e-commerce environments, and federal government departments.

Melbourne, Australia

Acceleration is a digital consultancy based in Melbourne. They partner with education,government and corporate clients to build competitive advantages and sustainability through customer driven digital innovation thinking. As senior consultant I helped lead the company's growth in the customer experience, Ed Tech and education innovation space.

Launceston

Bringing real world expertise into the tertiary education sector by teaching Interactivity to students in the Diploma of Digital Media Technologies. Subject areas currently include: project management, mobile applications development, project governance, testing and delivery.Tractor is a specialist design school run by industry leaders. http://www.tractor.edu.au/about Tractor has recently teamed up with My Foundry - A Launceston based company that focuses on accessibility with particular attention to Tasmania. http://www.myfoundry.com.au/As these two forces have joined, they have created a design hub with small class sizes, and an attentive learning environment that helps students develop their creativity.

Australia

As Digital Director Glen provided actionable insight, thought leadership and the expertise to weave everyday touch-points with end-user technology through his three core areas of responsibility: digital strategy, digital leadership and digital activation. Glen relished the creative environment and matched it with robust partnerships, motivated internal team dynamics, and calculated direction.It was an extremely wide ranging role, and one in which Glen was responsible for uncovering a deep understanding of digital business objectives, and setting communications goals and metrics designed to meet them. He also ensured a steady flow of fresh, ambitious, yet achievable and creative ideas and recommendations to clients.Scope areas:1. Evangelisation of digital initiatives inc. directing scope and recommended approaches for major digital projects and asset developments.2. Guiding clients in defining their digital vision and coaching on the role of digital within the total marketing ecosystem.3. Serving as a resource for creative teams and clients in the development of insight driven digital strategies from opportunity identification through to experience definition.4. Planning digital marketing roadmaps and reviews inc. go-to-market planning and aligning digital marketing strategy with a client’s business goals and objectives.5. Serving as a digital strategy advisor to both account leads (internal) and clients (external).6. Spruiking generative art, user (and machine) generated content, conversion methodologies, multivariate testing, installation pieces, and a bunch of other stuff you may never have heard of.

Sandy Bay

The UTAS Digital Strategy Program's vision 'Delivering meaningful digital experiences' (a term coined by Glen) aimed to help UTAS attract talented new staff and students and to promote the university's achievements more widely. Glen was instrumental in identifying synergies between program projects and in developing the broader vision, visualisation and communication of the program.Glen had carriage of 3 major projects within the program: 1) The Mobile Applications Suite, 2) Web Analytics & Goals, and 3) Digital Marketing & Social Media. The role included board presentations, stakeholder engagement, student interviews, user centric design (UCD) principles, user experience (UX) development, road-mapping, Prince2 project management processes, research paper productions, interpretation of requirements and subsequent visualisation of outcomes, vendor engagement, and business case development.Focal points were the merging of business intelligence with commercial goals to support highly valued outcomes such as the identification and subsequent reduction of cost per lead, identifying resonance in target markets, relating web user experience to meaningful business insights, and creating a data-driven cultural shift within the marketing team.

Hobart

Building and nurturing innovative web ventures: Capitalising on the combined 25 years experience of two industry veterans, Future Squared worked with innovative startups and established web businesses by providing strategic planning, branding, development and capital raising assistance. Future Squared invested in .com and digital businesses and provided consultancy and management expertise to its investments.Future Squared was formerly operated as Future Systems. Future Systems was dedicated to the development of innovative data sharing products. Its mission was to increase the value of existing business data by collating and sharing it for the mutual benefit of stakeholders. Future Systems leveraged over 10 years of web technologies development experience from sister company Future Medium Pty Ltd. Future Systems became Future Squared in 2011.Glen divested all shares in Future Squared when it was wholly acquired by a young entrepreneur in Sep 2014.

Hobart

Responsible for inception, initial business planning, partnerships development and brand of the entity. After a corporate restructure, Glen took the company aggressively forward and grew revenue over 400% in 3 years to become Tasmania's leading digital/interactive agency. The company developed a major focus on wagering projects (with the former state-owned Gambling entity TOTE Tasmania and its subsidiaries accounting for the bulk of its revenue on confidential overseas pursuits as well as local mass-market projects). Other highlights include exceptional Real Estate market knowledge and Financial services clients and raising $0.5M in funds for Data Feed technology spin out Future Systems. Glen led the company through all phases of expansion up until July 2012 when he was joined by CEO Chris Boys. Glen remained actively involved in special client work as a digital strategist and creative director for high profile clients until early 2014 when he sold his interests in the company.

Hobart

Angel Investors Tasmania was a committee formed by Mr. William Downie to connect Angel Investors with Entrepreneurs in Tasmania. In collaboration with a team of 3 Glen worked on early stage investment screening and investment readiness for pitchers as well as participating in operational matters. Glen was primarily involved in screening technology opportunities, business plans, go-to-market plans and IP portfolios. Glen was required to provide insightful advice to the pitchers as well as commercially actionable reports back to the committee; often with less than an hour per review. Collectively Angel Investors Tasmania screened over 70 opportunities before being disbanded.

Melbourne, Australia

Fresh Peaks is a portal site built to promote the snow sport industry to global snow fans. Based on a unique global directory of the industry which took 2 years to develop. Fresh Peaks spans over 175 countries. Glen's role included strategy development, resource management and corporate matters while Future Squared Pty Ltd was participating in the technical and strategic evaluation and realignment of the platform to market needs.

Hobart

Australia's first real subscription commerce beauty business. Glen assisted the founders with strategic planning, overseeing marketing activities, governance matters and capital management in the start-up phase. A highlight was taking a leadership role in Lust Have It's investment negotiations and deal structuring in what became Foundry's maiden investment.

Sydney, Australia

Co-founded and was responsible for user interface, marketing assets and brand development. This included the business known as PropertyPoint which was later incorporated into AgentPoint. Glen designed the initial release of Propertypoint.com.au and as one of the co-founders was influential in its creation. He divested interests in this creation in 2004 to focus on Future Medium.

Hobart

A founding member and the glue between all original founders. Emerging from the dot com boom as a staunch survivor and quickly diversified to explore the fragmented minefield of digital media throughout the bust. Glen led all visual aspects and much experience was gained across multiple segments; primarily in content managed interactive environments. Worked with clients in US, AUS, NZ.

Graduate Certificate In Management, Growth Business, Entrepreneurship

The Graduate Certificate in Management (Grad Cert Mgt) program is a practical and relevant degree program for future and current managers.

Master Of Business Administration (Mba), Marketing And New Product Creation (Major Focus)

Currently studying.

Taecertiv, Training And Assessment

The TAE40110 qualification is the benchmark requirement for any individual involved in workplace training and assessment.