Glen Lovas Email & Phone Number

Calgary, Alberta, Canada

Metercor provides a complete range of metering products and services for utility providers and municipalities. We specialize in delivering solutions that create operational efficiencies and increased customer satisfaction. By working closely with utility service providers, we help develop effective strategies to realize their goals – big or small. With a.

Calgary, Canada Area

Calgary, Canada Area

Our team at Encepta develops licensable software tools for telecommunications, utilities, and municipalities. We also offer contracting services for data collection, design and drafting of telecommunication or civil infrastructure projects. Our expert teams use our technology tools to accomplish diverse projects and to provide internal feedback to improve.

Calgary, Canada Area

• For this subsidiary of Fujikura Ltd. (manufacturer of fiber optic products and equipment), I directed engineering department operations for a TELUS contract to install fiber optic cable throughout entire municipalities.
• Introduced a standardized premise count procedure to accurately collect structure details for pre-engineering reports and eliminate redundancies; enhanced risk assessment and cost estimate abilities.
• Streamlined invoice payment process and substantially reduced late vendor payments from 50% of 200 monthly invoices to less than 10%. Established automatic approval protocols to immediately reconcile 75% of all invoices.

Grande Prairie, AB

• I led all regional field service delivery and repair operations for wireline products and services (Voice, High Speed Internet, and TELUS TV) in Northwest Alberta and Northern BC. I drove achievement of critical KPIs.
• Sparked KPI improvement and lifted efficiency results from lowest in BC and Alberta to among the highest. Achieved high 5-Star customer feedback ratings and the best loading factor (118%) among any team director in.
• Elevated employee engagement scores by 29%, from 63% to 92%, between 2010 and 2013. Implemented various action plans, including regular site visits throughout Alberta and B.C. to increase face-to-face time with.
• Reversed historic and persistent position vacancies in a highly competitive market by persuading attractive applicants in other geographic areas to relocate. Instituted open houses to attract talent and successfully.

Calgary, Canada Area

• In this position, I oversaw field service delivery operations, including productivity, quality, sales, and customer service for “Future Friendly Home Products”. I identified and implemented productivity improvements.
• Generated $700k in savings within 2 months; deployed a process that preloaded software on TELUS TV set top boxes to minimize technician labour.
• Resolved a call center system error that grossly misallocated time to technicians for installations (6 minutes instead of 90 minutes). Eliminated excessive overtime requirements by influencing enhanced tracking and.
• Rehabilitated productivity of an office technical repair team; introduced performance tracking and boosted productivity while reducing team labour costs by 27%.

• I trained Care and Assure contact center agents across Western Canada, including sales, orders, processing, and home networking. I led 8-week courses for new hires and delivered new program, new system, and refresher.
• 100% of all new hires successfully passed post-training probation, compared to an average of 94% retention for other trainers; leveraged various training and assessment methods to ensure new agent success.
• Handpicked from 15 trainers to deliver 2 separate initiatives: a new sales training program for all existing agents and new customer software training for in-home WiFi (wireless modems).

• In this role, I spearheaded TELUS ADSL training for over 800 retail locations, including 300 big box and retail chain locations (Future Shop, Best Buy, Radio Shack, London Drugs) and 500 independent retailers (TELUS.
• Propelled sales at Future Ship and Best Buy from 200 units per month to over 2,000 units per month.
• Consistently achieved aggressive “New Employees Trained” KPI; initiated mass training sessions at local theaters in Edmonton, Calgary, and Vancouver to reach over 750 employees at no cost to retailers.

Calgary, Canada Area

• I supported sales objectives at several Calgary retail locations. I processed service orders, controlled inventory, and participated in outside events (trade shows and mall displays).Key Accomplishment:
• Achieved Pinnacle Club status and ranked as one of the top 10 sales agents for 6 consecutive quarters.