Glen Lovas Email & Phone Number

Calgary, Alberta, Canada

Metercor provides a complete range of metering products and services for utility providers and municipalities. We specialize in delivering solutions that create operational efficiencies and increased customer satisfaction. By working closely with utility service providers, we help develop effective strategies to realize their goals – big or small. With a successful record in water & gas metering and automation (AMR/AMI), Metercor continues to meet the needs of our partners in the utilities sector year after year. The deployment of hundreds of thousands of meters and RF endpoints are a testament to our industry-leading knowledge and experience. With the introduction of our Smart City and IoT initiatives, we look forward to continuing to provide the solutions that will help our customers reach their metering goals.

Calgary, Canada Area

Calgary, Canada Area

Our team at Encepta develops licensable software tools for telecommunications, utilities, and municipalities. We also offer contracting services for data collection, design and drafting of telecommunication or civil infrastructure projects. Our expert teams use our technology tools to accomplish diverse projects and to provide internal feedback to improve the functionality of our software and the quality of our work product for customers.We care about data. We care about creating technology that helps us obtain and process this data. We know that data used by companies to understand their infrastructure is often inadequate. We know that a connected world is only possible with communications infrastructure.It is our vision to help our clients by providing them with data and software tools so that they can more effectively use their existing communications infrastructure, increase efficiency of network design, and use this information to make important business decisions.We help our clients help their customers.Our cloud based mobile mapping and process management software gathers current infrastructure data and allows us to provide our clients with ongoing assessments to keep their records current as their infrastructure evolves.

Calgary, Canada Area

For this subsidiary of Fujikura Ltd. (manufacturer of fiber optic products and equipment), I directed engineering department operations for a TELUS contract to install fiber optic cable throughout entire municipalities in BC and in select sections of major cities in BC and Alberta (Victoria, Edmonton, and Calgary). I served as project manager and coordinated 8 vendors with over 100 engineers, prioritized work, and handled all client communication and escalations. I liaised with municipal government, client, and key stakeholders. Additionally, I managed engineering finances, including monthly projections, variances, change orders, and vendor payment; directly supervised a 10-person engineering department; and managed P&L for a $5M budget.Key Accomplishments:• Introduced a standardized premise count procedure to accurately collect structure details for pre-engineering reports and eliminate redundancies; enhanced risk assessment and cost estimate abilities.• Streamlined invoice payment process and substantially reduced late vendor payments from 50% of 200 monthly invoices to less than 10%. Established automatic approval protocols to immediately reconcile 75% of all invoices.

Grande Prairie, Ab

I led all regional field service delivery and repair operations for wireline products and services (Voice, High Speed Internet, and TELUS TV) in Northwest Alberta and Northern BC. I drove achievement of critical KPIs, including efficiency, quality, sales, and customer feedback; and deployed initiatives and process improvements. Also, I served as the TELUS spokesperson for regional events and community involvement; liaised with municipal government officials; and directly supervised 6 mangers, with ultimate accountability for 130 technicians. I controlled a $27M budget.Key Accomplishments:• Sparked KPI improvement and lifted efficiency results from lowest in BC and Alberta to among the highest. Achieved high 5-Star customer feedback ratings and the best loading factor (118%) among any team director in Western Canada.• Elevated employee engagement scores by 29%, from 63% to 92%, between 2010 and 2013. Implemented various action plans, including regular site visits throughout Alberta and B.C. to increase face-to-face time with employees.• Reversed historic and persistent position vacancies in a highly competitive market by persuading attractive applicants in other geographic areas to relocate. Instituted open houses to attract talent and successfully filled 25 technician and 3 management roles (all management hires were retained and subsequently promoted).

Calgary, Canada Area

In this position, I oversaw field service delivery operations, including productivity, quality, sales, and customer service for “Future Friendly Home Products”. I identified and implemented productivity improvements, measured and tracked progress toward objective achievement, and resolved variances from plan. Additionally, I served as “Business Readiness Prime” leader during the launch of a new ordering system. I uncovered efficiency impediments for technician installation and influenced critical upgrades; and I directly supervised over 20 technicians.Key Accomplishments:• Generated $700k in savings within 2 months; deployed a process that preloaded software on TELUS TV set top boxes to minimize technician labour.• Resolved a call center system error that grossly misallocated time to technicians for installations (6 minutes instead of 90 minutes). Eliminated excessive overtime requirements by influencing enhanced tracking and training of call center staff.• Rehabilitated productivity of an office technical repair team; introduced performance tracking and boosted productivity while reducing team labour costs by 27%.

I trained Care and Assure contact center agents across Western Canada, including sales, orders, processing, and home networking. I led 8-week courses for new hires and delivered new program, new system, and refresher training. Additionally, I assessed agent progress and performance from time of hire to transition to coach/manager supervision.Key Accomplishments: • 100% of all new hires successfully passed post-training probation, compared to an average of 94% retention for other trainers; leveraged various training and assessment methods to ensure new agent success.• Handpicked from 15 trainers to deliver 2 separate initiatives: a new sales training program for all existing agents and new customer software training for in-home WiFi (wireless modems).

In this role, I spearheaded TELUS ADSL training for over 800 retail locations, including 300 big box and retail chain locations (Future Shop, Best Buy, Radio Shack, London Drugs) and 500 independent retailers (TELUS authorized dealerships) throughout Alberta and British Columbia. I developed sales training curriculum and facilitated in-store, after-hours training sessions. I also served as the key point of contact for third-party retailers.Key Accomplishments:• Propelled sales at Future Ship and Best Buy from 200 units per month to over 2,000 units per month.• Consistently achieved aggressive “New Employees Trained” KPI; initiated mass training sessions at local theaters in Edmonton, Calgary, and Vancouver to reach over 750 employees at no cost to retailers.

Calgary, Canada Area

I supported sales objectives at several Calgary retail locations. I processed service orders, controlled inventory, and participated in outside events (trade shows and mall displays).Key Accomplishment:• Achieved Pinnacle Club status and ranked as one of the top 10 sales agents for 6 consecutive quarters.