Glenn Moore Email & Phone Number

Hobart, Tas, Au

Hobart, Tasmania, Australia

To ensure that the ABC facilities across Tasmania are operating as they should on a daily basis.

Hobart, Tasmania, Australia

Responsible for the ongoing operation and maintenance of the ABC facilities across Tasmania. Key outcome is to keep the news going out and as a member of the facility team we will do whatever it takes not to interrupt the news feed.I have responsible for implementing and supporting the ABC COVID Safe policies for the facilities. This was to ensure a safe place of work for people who could not work from home and also visitors to the buildings, when allowed.As part of the COVID Safe arrangements I designed, developed and implemented a QR based online form to sign in and out of the sites. This allowed us to remove contact points such as folders and pens thus reducing the opportunities for infections spreading.Through working with the BMS provider I have had changes made to the operation of the BMS and plant. These design and operational changes has led to better conditions for occupants and visitors. Other changes has led to better operation of mechanical plant thus increasing life expectancy while reducing operating costs.

Tasmania, Australia

Reporting directly to the Asia-Pacific Service Leader this role was focussed on the ‘how’ of delivering contractual requirements to the customer. In this role I delivered continued implementation and updates of the Service Management System across Asia Pacific and Globally. Working with Regional and Local Service Leaders to monitor performance and provide data stewardship of the Service Management System. Through collaboration with the service teams we increased the field service usage from @ 20% to greater than 90%. We also improved the focus of planned maintenance delivery to the customers ensuring that our target of 90% on time completion was met and exceeded month on month.With my team we would coordinate, analyse and provide first level triage support of the Service Management System and field devices. In most instances we would identify and rectify issues in 24 to 48 hours. This also included migrating the service business from a hand-held industrial PDA to a smart phone device. I would also coordinate testing of new software fixes and releases for the Service Management SystemSuccessfully and collaboratively worked at both a local, regional and global level to implement changes and processes to effectively deliver improved service outcomes for Honeywell and their customers. This included liaising closely with stakeholders in defining future business requirements for the Service Management System.Design and delivery of face to face and online training to service business to deliver new starter, refresher training and new process, functionality and procedure training. This also included the design and implementation of process, procedures, troubleshooting articles and other documentation to support the Service business.

Tasmania, Australia

I was appointed to the role of Service Operations Manager for Southern Tasmania in August 2001. Due to a restructure in the business this was subsequently expanded to include all of Tasmania in 2004. This role allowed me to lead a team of service engineers and apprentices across Tasmania in 3 geographical locations. With the Account Manager and supported by the team I grew the customer base by 12%. I also held P&L responsibility for the service team for contract, project and reactive delivery achieving the AOP. Customer satisfaction across the state increased through our NPS by having a focus on timely delivery and regular communications to the customer.On a personal level I was an active participant on branch HSE committee and also represented the branch on Service Management Forums, the EEO & Diversity Committee and was the Internal Sustainability coordinator for Tasmania.After completing my training as a Quality, Environment and OHS auditor I gained the role of Business Practice Management Representative and was responsible for delivering the branch to the external auditor (AS & ISO Certification).

Hobart, Tasmania

In this role my responsibilities included customer support and installation of Honeywell and third-party systems already installed on site. This also saw me advising customers as to problem areas and upgrade paths for older systems including customer education and training on the operation and functionality of their systems.

Canberra, Australia

Diploma, Business (Human Resources)

Trade Certificate, Electrical

Certificate Vi, Business