Excellent record of IT Operations Management with over 18 years in the field. Committed to deliver quality, enterprise solutions in deadline and task-driven environments. "Keep it Simple" approach and "Accomplish the Mission" work ethic highlights a management style that encourages problem ownership. Respected for troubleshooting acuity and capacity to think through complex problems. Independent work habits, intuitive business sense, and a core commitment to the company to leverage technologies toward streamlined operations.
Self-Employed
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Independent ConsultantSelf-Employed Oct 2014 - Present- Provide process improvement consultation for endpoint systems support.- Develop methods to reduce budget for system support.
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Project Manager, Security SupportWipro Limited Jun 2013 - Oct 2014Norristown, Pa- Managed daily operations of offshore endpoint security team- Resolved support escalations related to encryption layer - Coordinated directly with vendor support on enterprise upgrades and monitoring security compliance- Created software install packages via Symantec Management console for Endpoint support team- Vetted support and documentation procedures for outsourced support model- Mentored offshore personnel on access procedures, security standards, HIPPA / PCI compliance, and remote control support methods -
It Account ManagerQuest Diagnostics 2002 - Jun 2013Norristown, Pa- Implemented and managed data encryption solution for enterprise workstation systems- Provided training, third level support, maintenance, standard operating procedures, and compliance reporting- Spearheaded use of automated software delivery systems at the business unit level, eliminating calls to contract support vendor for routine application requests- Maintained/engineered image platforms for Care360 PSC systems, Physician Client, QSW and Fission systems- Managed Local IT support activities for Collegeville, Quest Data Center, National Revenue Services Center, First Avenue Joint Venture, and Reading Flight Operations- Supervised contract support personal and internal staff- Acted as single point of contact for special projects and support escalations -
Staff ManagerAjilon 1997 - 2002Collegeville, Pa- Performed Desktop Services project manager role on Quest Diagnostics / SmithKline Beecham Clinical Lab integration project - Technical lead for SmithKline Beecham Clinical Lab Y2K workstation migration/upgrade. --- Supervised 16 technical team members daily activities, acted as escalation point for technical issues and customer complaints- Managed 12 technical staff members among various clients in the greater Philadelphia area- Technical team lead for SmithKline Beecham Research and Development Y2K upgrade project 'TC4NT'--- Supervised 7 technical team members daily activities, acted as escalation point for technical issues and customer complaints.- Performed QA testing on deployment process
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SergeantUs Army 1991 - 1999
Glenn Kline Education Details
Frequently Asked Questions about Glenn Kline
What company does Glenn Kline work for?
Glenn Kline works for Self-Employed
What is Glenn Kline's role at the current company?
Glenn Kline's current role is Independent Consultant, Information Technology.
What schools did Glenn Kline attend?
Glenn Kline attended Community College Of The Air Force.
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glenn kline
Versatile It Professional With Expertise In Support, Sales, Customer Service, And ManagementChardon, Oh -
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Glenn Kline
United States1tptf.co -
Glenn Kline
Austin, Tx4hotmail.com, sprintmail.com, austin.rr.com, perficient.com9 +151263XXXXX
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