• Senior QA Engineer• Manual and automation testing on client and web based applications• Test case writing, test cycle planning and execution• Release engineer for minor releases• Created and maintained testing environments• Installer testing, upgrade testing, and 3rd party integration testing

• Created and Maintained testing platforms• Manual testing of all HEAT products on desktop and web applications• Test Case writing and estimation of testing efforts• Mentoring of new hires• Assumed role of release engineer for product release

• Level 3 support for all HEAT products and Crystal Reports• Advised customers of best practices, process design, and feature utilization, troubleshooting• Scheduled and moderated conference calls with Partners and customers• Point of contact for Development, QA, Training, and other departments• Attended HEAT User Groups as a product expert• Assisted in the hiring, mentoring, and training of new Helpdesk staff• Authored technical documents, white papers and knowledge base articles• Improved internal FrontRange Solutions Helpdesk performance by acquiring special rights to build system tools which increased customer satisfaction and reduced call times due to increased efficiency• Performed testing of new releases, bugs, and client issues