Glenn Mitchell Email & Phone Number

Bolingbrook, Il, Us

Greater Chicago Area

Chicago, Illinois, United States

United States

Naperville, Illinois

Responsible for the setup, training and successful implementation of new clients. Ensures that a quality product is delivered to the client, that the client receives full value from their product and that the product is utilized in accordance with its capabilities.Sets up new clients (primarily low complex and low revenue) according to branch procedures so that client’s expectations are met and they can begin utilizing services by the date specified in their service agreement.Inputs and loads any required employee payroll information or personal employee information into the Paychex databases so that client can process their payroll or any other purchased product.Balances QTD/YTD wages and deductions and any related information to accurately reconcile client data as it is being loaded.Sets up clients on ancillary products to ensure that all products sold by Sales Representatives are delivered on first payroll.Researches and resolves client implementation issues in a timely manner to optimize client experience and satisfaction.Completes required documentation to transfer client to Ongoing Service Team to ensure ongoing support. Answers questions from Ongoing Service Team on client-specific issues as necessary.Establishes and maintains a positive working relationship with clients, sales, and coworkers to promote Paychex’ quality service imageScans kits into ORS for new and existing clients to ensure that Taxpay client documentation is available for future reference.

Naperville, Il

Maintains base of payroll clients on all products, including Taxpay, Paylink, Direct Deposit, BTR reporting, and check signing and stuffing in order to meet client payroll, Human Resource, and employee benefit service needs. Contacts clients daily according to set schedules in order to obtain payroll data, including salary adjustments, special payments, tax allocations, and employee deductions or adjustments. Keys all payroll-related data necessary to process and meet appointment schedules. Provides quality client service to maintain a high rate of client retention. Maintains knowledge of the payroll processing system and changes in wage and tax laws to develop a trusted relationship with our clients. Corresponds with federal, state, and local tax agencies on behalf of clients to resolve problems. Maintains client files to ensure efficient operation and improved client service. Researches and resolves client and system problems to ensure accurate payroll reports and tax returns. Establishes and maintains a positive working relationship with clients, agencies, and coworkers to promote a positive quality service image. May participate in conducting branch training sessions to empower and develop employees.

Enters payroll for over 60 employeesAdministers background checks, drug testing, and I-9 employment verification Processes worker and customer payouts dailyWorks with management, ensuring adherence to workers compensation and OSHA lawsResearch and resolve account and billing problems.Resolves escalated customer issues.Interviews and pre-screens new applicants

Oakbrook Terrace, Il

Develops and mentors employeesImplements training for new hires and retraining current employees.Conducts and organizes team meetingsWorks with management, ensuring adherence to policies and proceduresResearch and resolve account and billing problems.Resolves escalated customer issues.Assists Leadership team with daily operations.

Bachelor, Social Science

Human Resources Management Trainee Internship A training program in which concentrated in the areas of benefits, ADP payroll and recruiting.

College Prep, College/University Preparatory And Advanced High School/Secondary Diploma Program